Client Care and Billing Coordinator

1 month ago

Edmonton, Canada Total Life Full time

**About Us**

Total Life is a mental healthcare organization solely committed to serving older adults by taking an evidence-based approach to wellbeing and aging. Total Life is on a mission to support older adults and combat mental health issues by making quality, affordable emotional support services easily accessible through a telehealth platform. As a company, we are dedicated to making an impactful change in the world by prioritizing the mental health and wellbeing of this vulnerable demographic.

**About You**

The **Client Care and Billing Coordinator** plays a crucial role in enhancing client experiences, ensuring financial processes are handled efficiently, and ultimately contributing to the overall success and reputation of our organization. You also play a crucial role in our team, ensuring top-notch client service from the initial appointment scheduling to continuous account management and support. This position demands a mix of exceptional customer service, meticulous attention to billing and account management, and effective communication skills to enhance client experiences and resolve issues. Through effective management and communication, this role helps build and maintain positive relationships with our clients, supporting our mission to provide exceptional service and care.

**Key Responsibilities**:

- Ensure clients complete all necessary onboarding forms before their first session.
- Monitor and address billing issues, such as declined payments or collections, to ensure smooth financial transactions.
- Discuss discrepancies in the billing process and collect out of pocket payments as required.
- Manage client accounts through various stages, including missed appointments and rescheduling, by engaging with clients via designated communication channels
- Respond promptly to inquiries, ensuring all client messages receive timely and helpful responses as well as answer phones and SMS lines
- Take initiative in self-assigned tasks and projects to improve client care processes.
- Conduct follow-up calls/surveys to assess client satisfaction, address concerns, and encourage ongoing engagement with the program.

**Requirements**:

- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proven customer service experience, preferably in a healthcare or service-oriented setting.
- Familiarity with billing processes and financial account management.
- Proficiency in using CRM software, communication tools, and office software.

**Why Join Us?**
- Make a significant contribution to healthcare services.
- Collaborate closely with a dedicated team.
- Hybrid work environment.

Pay: $44,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- customer service: 1 year (preferred)

Ability to Relocate:

- Edmonton, AB: Relocate before starting work (required)

Work Location: Hybrid remote in Edmonton, AB

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