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Receptionist/customer Service
3 months ago
GETS Energy
Customer Experience Specialist Job Summary
Additionally, you will work closely with the Service Organization Manager to assist with data entry and filing of homeowner files.
In this role, you will:
- Direct customers to the websites and information on the current rebates applicable specific to their home efficiency needs and budget
Customer’s preference) answer questions and guide customers through the
- Track all calls, issues, and solutions
- Report reoccurring issues and work closely with Management personnel to ensure the greatest experience for our customers
- Work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication skills and be customer service oriented
- Have the opportunity for growth
GETS Energy
Service Organization Administration
- Data entry, organization and the submission of files through the Canada
Greener Homes Portal on behalf of GETS Energy on time
- Track issues and report concerns to the Service Organization Manager
Customer Experience Specialist Requirements and Qualifications
- Customer service experience and strong communication skills
- Computer proficiency
- Experience with Sharepoint and Microsoft 365 is an asset
Expectations
- Develop fluency with the federal, municipal, and provincial rebates as well as the Canada Greener Homes Loan and the processes to obtain them
- Develop effective working relationships with the Management team and Energy Advisors.
Details
; fully remote
- Compensation: Commensurate with Experience
- Schedule: Monday to Friday
- Employee benefits available as well as 2 weeks vacation
**Salary**: $18.00-$22.00 per hour
**Benefits**:
- Extended health care
- Paid time off
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Work Location: One location
