Canada Social Lead

1 month ago


Quebec City, Canada Intuit Full time

**Overview**:
Come join the North America Social team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a Seasonal Social Lead, you will be responsible for supporting our brand presence and voice on social media (Facebook, Twitter, Instagram, and TikTok) and digital platforms, including mobile app reviews, such as Google Play and Apple iOS. Social Leads are courageous, have a social mindset, and thrive in fast evolving environments.

**What you'll bring**:

- Customer service experience
- Exceptional written and verbal communication skills, including spelling, grammar, and English composition
- Meticulous attention to detail and great reading comprehension
- Proven ability to articulate written responses precisely and accurately
- Strong problem solving, investigative, and critical thinking skills
- Typing proficiency and solid grasp of technological, computer-based practices and software, such as operating systems and internet browsers
- Technical troubleshooting abilities and knowledge of Microsoft Office and Google Suite
- Ability to adapt quickly to ever-changing situations and proactively develop solutions
- Established work ethic and capable of taking personal accountability for accuracy and high-quality outputs
- Working knowledge and understanding of social media platforms and etiquette
- Understanding of community principles and how to engage with a broad user base
- Experience interacting with influential users on social media and online communities
- Strong online community, forum, membership group, or social experience in a personal or professional setting a plus
- Familiar with the nuances of online interactions
- Capable of demonstrating integrity to core team values with mínimal supervision
- Tax-related expertise preferred but not required
- Fluent in English and French - Bilingual preferred but not required
- Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $28.50 - $38.50, BC $28.50 - $38.50, Nova Scotia $$28.50 - $38.50 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _Intuit®: Careers | Benefits)_. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender._

**How you will lead**:

- Respond to customer concerns and inquiries via social media and digital channels, including product app reviews and online Q&A platforms
- Interact with internal stakeholders and customers through unscripted, natural, and transparent written communication
- Use exceptional soft skills to acknowledge and empathize with customers during every interaction
- Decipher customer concerns to find the root cause of the problem and utilize all available resources to provide 100% accurate responses
- Translate voice of the customer feedback into tangible and meaningful data that will have a significant impact for the business and provide insights about agents, company products, and customers
- Compile data and work cross-functionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities, and close communication loops with the community
- Collaborate effectively with internal and external partners to bring ideas to market
- Determine appropriate action plans for high touch and sensitive issues on social media, including seeking the execution of response plans for controversial topics
- Showcase impeccable management and organizational skills to handle numerous projects across multiple channels
- Identify key opportunities and provide feedback to continuously improve processes and workflows
- Manage the overall quality of all the social and digital channels
- Consistently meet defined quality and productivity goals and metrics
- Support the team by exercising business acumen to protect and represent the Intuit brand, and to resolve customer issues
- Continuously participate within a team setting to execute tasks and share best practices, including social and digital insights
- Be a team player within a high performing team and maintain an advanced level of engagement with a focus on customer success


  • Overnight Lead

    6 months ago


    Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:Working as an Overnight Lead at Walmart Canada is a great way to gain valuable experience in the retail industry. A Lead Department Manager - Overnights leads a team by adhering to the basic beliefs and values of Walmart. This team has accountability to stock shelves, set up displays, and ensure that the store is always...

  • Overnight Lead

    7 months ago


    Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:Working as an Overnight Lead at Walmart Canada is a great way to gain valuable experience in the retail industry. A Lead Department Manager - Overnights leads a team by adhering to the basic beliefs and values of Walmart. This team has accountability to stock shelves, set up displays, and ensure that the store is always...

  • Communications Advisor

    6 months ago


    Quebec City, Canada Bimbo Canada Full time

    **Communications Advisor** req38750 **Employment Type**: Contract **Location**: QUEBEC,QC **_Bimbo Canada is a market leading producer and distributor of packaged fresh bread, bakery and snacking products with brands such as Dempster’s®, Villaggio®, POM®, Bon Matin®, Ben’s®, Stonemill,® McGavins,® Oroweat®, Vachon® and Takis®. The company...

  • Travailleur social

    2 weeks ago


    Quebec City, Canada Vigi Santé Full time

    Vigi Santé vous offre des emplois valorisants et stimulants au sein d’équipes multidisciplinaires compétentes et humaines. Nous avons présentement une opportunité au CHSLD Vigi Montérégie, situé au 2042 boulevard Marie à St-Hubert et hébergeant 90 résidents, pour combler le poste de :Travailleur socialUn mandat dédié à un milieu de vie animé...


  • Quebec Province, Canada Trans Canada Trail Full time

    POSITION AVAILABLE **Bilingual Coordinator, Social Media** **OPPORTUNITY OVERVIEW** ***Position**: Bilingual Coordinator, Social Media **Position Type**: Full-time **Location**:Remote from home in Canada **Team**:Communications and Marketing **Reports to**: Director, Brand Marketing & Creative Services **Start Date**: As soon as possible **ABOUT...


  • Quebec City, Canada The Mobility House Full time

    **Requirements**: - Have one of two requirements below: - Experience or relevant degree in energy, automotive, EV, and SaaS, energy and charging space - Highly motivated self-starter - Eager to acquire new knowledge and grow with the company - Highly organized and enjoy building a systematic approach to work - Excellent English communication skills, both...


  • Quebec City, Canada The Mobility House Full time

    **Requirements**: - Have one of two requirements below: - Experience or relevant degree in energy, automotive, EV, and SaaS, energy and charging space - Highly motivated self-starter - Eager to acquire new knowledge and grow with the company - Highly organized and enjoy building a systematic approach to work - Excellent English communication skills, both...

  • Travailleuse Sociale

    2 months ago


    Quebec City, Canada Groupe Champlain inc. Full time

    Le Groupe Champlain Inc. est un regroupement de 13 Centres d’Hébergement et de Soins de Longue Durée (CHSLD) privés conventionnés, situés dans plusieurs régions du Québec dont la mission est d’offrir des soins et services de qualité, profondément humains, en continu et dans un milieu de vie sécuritaire, à des personnes ayant des besoins...


  • Quebec City, Canada Solenis Full time

    What you'll do As a valued CLT member, The Regional Director for the Eastern Canada team is a pivotal leadership role responsible for driving sales growth, enhancing customer satisfaction, and leading a high-performing team across the Eastern Canadian region. This position demands a strategic thinker with a strong background in sales and service management,...


  • Quebec City, Canada Working Solutions Full time

    **Responsibilities**: Working Solutions is looking for individuals who consider themselves "social experts” to contract for a one-of-a-kind opportunity. This remote role will use social media chat** (no phone or video needs!)** to assist TurboTax customers with concerns or product support. For this opportunity, contractors must live and work in Canada and...


  • Québec City, Canada CB Canada Full time

    What does the job involve? In this job you will be reviewing online search results in order to improve their content and quality. You will be required to provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this role will involve reviewing the...


  • Quebec City, Canada Buckman Full time

    **Job **Success Profile** **Director of Business Transformation** (Canada)** Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its...


  • Quebec City, Canada DXC Technology Full time

    Essential Job Functions:_ - Lead HR policy implementation and interpretation. - Assist with addressing employee and manager questions related to policies, programs and employee relations. - Ensure effective communication of all HR programs and initiatives to employees and managers across Canada, including facilitation of sessions in English and French. -...

  • Payroll Specialist

    6 months ago


    Quebec City, Canada GE Vernova Human Resources Full time

    **Job Description Summary**: **Role Summary/Purpose** In this role, you will be responsible for the oversight of one or more Payroll process(s) which includes developing an in-depth understanding of specific systems, processes, and legislative rules. Identify trends and/or process improvements and take ownership of all operations-focused tasks for that...


  • Québec City, Canada CB Canada Full time

    What does the job involve? In this job you will be reviewing online search results in order to improve their content and quality. You will be required to provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this role will involve reviewing the...

  • Overnight Lead

    6 months ago


    Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:Working as an Overnight Retail Stocker at Walmart Canada is a great way to gain valuable experience in the retail industry. An Overnight Retail Stocker provides support with stocking shelves, setting up displays, and ensuring that the store is always well-presented and maintained. If you are organized, like working independently, and...


  • Quebec City, Canada FunctionAbility Rehabilitation Services Full time

    **Why FunctionAbility?** - **Flexible Scheduling - you create your own schedule!**: - **Signing Bonus (up to $2500.00)**: - **Relocation Bonus (if applicable)**: - **Funding for education, mental health, wellness, retirement savings!**: - A phone app where you're able to bill activities right from your phone - Supportive Culture - Competitive...


  • Québec City, Canada CB Canada Full time

    We are currently seeking dynamic and creative people who have a strong interest in improving online search results and who are comfortable with viewing and working on sensitive and adult content. Suitable candidates must own & use a smartphone – Android or iPhone – and have a familiarity with social media and Google products.   You should also be...


  • Quebec City, Canada EightSix Network Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Director of Community Engagement, the Manager of Air Canada Foundation...

  • Compliance Lead

    6 months ago


    Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:To collaborate with all levels including Store Management, Market Management, and Subject Matter Experts. They will be responsible for the education of associates and managers on compliance programs. This will involve the monitoring of compliance controls in their respective facility, identification of root cause, driving corrective...