Residential Program Support Coordinator

3 months ago

Winnipeg, Canada Trailblazers Life Choices Inc. Full time

**SUMMARY**

Residential Program Support Coordinator as a part of Trailblazers life choices Inc. will be responsible for overseeing the day-to-day functioning of the individual(s) and staff within the department. You are responsible for overseeing the smooth operations of the residential program and services. You will supervise current residential employees and the events that take place within the program. You will work with Team Leads and participants who require assistance with day-to-day living. Must demonstrate knowledge of and compliance with policies and procedures, maintain confidentiality with and protect participant’s health care information. Will involve day to day interaction and will show professionalism, empathy and adherence to organizational mission at all times when interacting with participants, families, and community agencies. Maintain positive relationships with coworkers and respects boundaries. The Residential Coordinator will also; co-facilitate staff meetings, recruitment and supervision of Team Leads.

**KEY JOB DUTIES & RESPONSIBILITIES**:

- Specific duties include, but are not limited to:

- Ability to set targets, analyze data easily, identify trends and take action to improve employee performance.
- Maintain a professional yet compassionate relationship with staff and clients.
- Collaborate with team/management in program evaluation and program development.
- Ensures all safety and security policies and procedures are carried out consistently.
- Oversee and provide administrative support to Team Leads, oversee the maintenance of supplies, food orders, working equipment, and general cleanliness and order of all residential houses.
- Oversee and assist in monitoring calendars of Team Leads and assist with arranging program meetings and events.
- Oversee and assist in typing, preparing and copying residential program documents, forms, and reports.
- Organize and maintain a system of order in electronic and hard files and serve as facility resource on technology operation and orienting new staff to facility operations, software and equipment.
- Maintain petty cash, prepare reports following company procedures.
- Assist with checks of client’s possessions, gifts, donations and inventorying of valuables, documenting as required by company procedures.
- Ensure monthly fire drills are conducted, evaluated and documented to head office as well as assist during accreditation audits, surveys and reviews.
- Perform other duties as assigned.

Essential skills and functions:

- Intelligent, highly organized, detail-oriented and able to effectively problem-solve with mínimal direction.
- Take leadership in monitoring the facility and supply needs of the program, assuring it is maintained in an organized, clean manner.
- Demonstrated ability to handle confidential business and personnel matters with discretion and diplomacy.
- Proficient in Microsoft Office, including Excel
- Demonstrate effective oral and written communication, as evidenced by professional, accurate correspondence and reports and professional demeanor and presentation.
- Strong leadership skills are able to foster a healthy, positive environment for employees/clients.
- Demonstrated ability to work with challenging behaviors and stressful situations.
- Non-Violent Crisis Intervention training is an asset.

Administrative/Other Duties:

- Budgeting, scheduling, statistics, payroll, and all other administrative tasks as required.
- Completes statistical data/reports.
- Facilitates staff training/development workshops on an as-needed basis.
- May be assigned other related duties in any area of responsibility.

**REQUIRED QUALIFICATIONS**

Mandatory:

- Be at least 18 years old.
- Positive attitude and belief that persons with disabilities have the right / responsibility to define and pursue their life choices, and pursue active participation and involvement in the community.
- BA in the human and social services field.
- Equivalent experience in the community social services sector with working knowledge of community support agencies and resources will be considered.
- Demonstrated strong keyboard and computer skills; able to prepare properly formatted, error-free professional documents.
- Have current CPR card.
- Possession of valid Manitoba Driver’s License and agreement to maintain proof of current liability insurance. Should have personal vehicle available during work hours that can be used to conduct errands (reimbursable).
- Excellent oral and written communication skills
- Excellent time management skills
- Excellent organizational and troubleshooting skills, with a strong attention to detail
- Self-starter and proactive approach in resolving problems and issues
- Ability to read, analyze and interpret general information and data
- Consistency with processes and daily tasks
- Work cooperatively and effectively with others to set goals, resolve problems, and make decisions to enhance organizational effectiveness
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