Customer Care Representative/business Development

2 weeks ago


Kingston, Canada James Braden Nissan Full time

**Customer Care Call Rep/Business Development Consultant/Sales Assistant**

James Braden Nissan is looking to hire a Business Development Consultants. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business opportunities and promoting conversations into qualified appointments.

**Specific Duties and Responsibilities**
- Find opportunities for renewal and for new business through multiple contacts with the dealer’s clients.
- Ensure that a high level of client satisfaction is always maintained.
- Build trust and maintain a solid business relationship with clients.
- Provide proactive communication with each client.
- Perform outgoing calls including unsold clients, prospecting calls from generated lists and sold client follow up and CSI.
- Book appointments for sales staff and make them aware of booked appointments.
- Log all client interaction in DealerSocket and complete daily to-dos and follow ups.
- Track results daily in DealerSocket.
- Review results daily with manager.
- Complete daily training as required by management.
- Attend sales meetings and training sessions as required.
- Cover all required shifts.
- Dress and act professionally.
- Obtain and uphold OMVIC license at own expense.
- Punch in and punch out daily
- Follow all rules set out by the dealership.
- Additional tasks required by management.

**Requirements**:
**James Braden Nissan offers**:

- Excellent management and training support
- Benefits after a 3 month probationary period
- Bonus plan
- Endless opportunities for professional growth and advancement

**Job Types**: Full-time, Fixed term contract

**Salary**: $31,200.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

COVID-19 considerations:
We have a health and safey vaccination policy in place. All employees are fully vaccinated for the safety of our team and our clients.

**Experience**:

- customer service: 1 year (preferred)
- Call center: 1 year (preferred)

Licence/Certification:

- OMVIC (preferred)



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