Service Advisor
7 months ago
Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.
- Summary_
- :_
- As one of BCAA’s Member-facing team members, the Service Advisor is an Insurance Professional dedicated to delivering amazing Member experiences through the servicing of BCAA’s products and services, with a focus on Membership, Travel and Auto Insurance products. The Service Advisor is a source of positive brand impressions and builds long-lasting relationships with our Members and helps them derive the maximum value from their Membership through identifying needs for additional BCAA products and services. The Service Advisor collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.
- Key Responsibilities:_
Sells and Upgrades Membership and Auto Insurance to New and Renewing Members- Through consultative in-person or over the phone sales, acquires new BCAA Memberships, Travel Insurance, ICBC and Optional Auto Insurance sales; where required and with the appropriate qualifications, sells additional BCAA products and services-
- Renews BCAA Memberships, Travel Insurance, ICBC and Optional Auto Insurance policies by reviewing current coverages and making recommendations; where required and with the appropriate qualifications, renews additional BCAA products and services-
- Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions-
- Deepens Member relationships through excellence in customer service including, informing Members of Member value and opportunities to save-
- Collaborates with BCAA and other supplier’s Underwriters-
- Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelinesCreates Referrals for Cross-selling of BCAA Products and Services to New and Renewing Members- Creates referrals for cross-selling Homeowners’ and Travel Insurance-
- Creates and follows up on future business leads and upcoming renewalsManages Member/Customer Accounts and Concerns- Updates Member information and insurance policy details in applicable systems-
- Processes Membership, Travel Insurance, ICBC and Optional Auto Insurance endorsements and cancellations; where required, process endorsements and cancellations for additional BCAA products and services-
- Issues new and renewal Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps, tour books and camp guides-
- Resolves Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goalsProcesses and Manages Member/Customer Documents- Processes payments and follow up on outstanding payments-
- Issues new, renew and makes changes to Memberships-
- Issues new and renewal Travel Insurance, ICBC and Optional Auto Insurance policies, cancellations, endorsements, plates and transfers; where required, issue new, renewal, endorsements and cancellations for additional BCAA products and services-
- Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timelinessAcquires and Maintains Industry, Product and Systems Knowledge- Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems-
- Attends required BCAA and industry training courses-
- Keeps up-to-date with industry knowledge and competitors’ product offerings-
- Maintains annual Insurance licensing requirementsOther Duties; As Assigned- Greeting and administrative duties- Relationships:_- Reports to: Assistant Manager or Manager, Service Location-
- External: Members, Insurance Council of BC, Insurance Brokers Association of BC (IBABC), ICBC, BCAA approved suppliers and community business associates-
- Other: Various BCAA Management, other Service Location team members, and team members in P&D, Payroll, Marketing, Underwriting- Qualifications:_
- Minimum Qualifications- Completion of Grade 12-
- 2 years’ experience in a Sales and Service environment-
- Level 1 Insurance license (or willing to obtain within 3 months)-
- Completion of Autoplan Essentials within 3 months from start date in positio-
- Demonstrated sales productivity and customer service skills-
- Demonstrated multi-tasking skills and proven ability to prioritize activities-
- Strong interpersonal communication skills-
- Ability to work within a fast-paced team environment and maintain a high level of professionalism-
- Proven judgment and decision-making abilities. Must be
-
Family Service Advisor
3 weeks ago
Courtenay, Canada Service Corporation International Full time**Who You Are** **Who We Are** We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of...
-
Service Advisor
7 months ago
Courtenay, Canada Courtenay Mazda Full time**Summary** The Service Advisor Assistant is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. **EXPECTED EARNINGS OF $45K - $60K INCLUDING PERFORMANCE BONUSES** **The Details** **Develop Strong Relationships with Customer and continue to develop the...
-
Automotive Service Advisor
7 months ago
Courtenay, Canada BD Auto and Diesel Full timeDuties: Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Perform vehicle inspections and recommend necessary repairs or maintenance - Provide estimates for repairs and communicate them to customers - Schedule appointments and manage the service department's calendar - Coordinate with...
-
Service Advisor
7 months ago
Courtenay, Canada Steve Marshall Group Full time**Titanium Ford is looking to hire a Service Advisor with a passion for the automotive industry and amazing customer service. **Are you looking for opportunities to grow and thrive with an auto group that has 10 dealerships (and growing)? If you answered yes, or maybe even 'heck yeh', let's talk!** **Responsibilities**: - Welcoming customers and discussing...
-
Optical Advisor
1 month ago
Courtenay, Canada IRIS, Le Groupe Visuel Full time-Optical Advisor - IRIS COURTENAY, BC **IRIS, The Visual Group is looking for a optical advisor in Courtenay, BC** Do you have sales experience and you're looking for a new career or are you currently working in the optical industry? Are you looking for flexible working hours? Do you want to work in a great environment where you are appreciated? Do you...
-
Human Resources Advisor
2 months ago
Courtenay, Canada City of Courtenay Full time**Competition Number**: 24117 **Job Title**: Human Resources Advisor **Department**: Corporate Services **Employment Type**: Full-Time Exempt **Salary**: Salary: $ 89,724 - $ 101,959 (Pay Band 5) **Posted Date**: November 28, 2024, 12:00 am **Closing Date**: January 5, 2025, 11:30 pm **Last Modified**: November 27, 2024, 4:15 pm **Posting**:...
-
Human Resources Advisor
2 months ago
Courtenay, Canada City of Courtenay Full time**City of Courtenay**: **Human Resources Advisor**: **The Opportunity** Reporting to the Senior Manager of Human Resources, the Human Resources Advisor is an integral member of Courtenay’s Human Resources team, delivering proactive HR expertise to departments across the organization. The incumbent in this position thrives in overseeing a diverse portfolio...
-
Building Insurance Advisor
1 month ago
Courtenay, Canada BCAA Full timep>Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we...
-
Vitamins/wellness Advisor
7 months ago
Courtenay, Canada Edible Island Full time“Inspiring people to make healthy, ethical & informed choices” The Role: Vitamin/Wellness Advisor at Edible Island Whole Foods Market Naturally, we’re committed to our team. And we expect the same commitment in return. Are you passionate about vitamins and local, organic products and want to share your knowledge? Do you have formal, accredited...
-
Business Development Financial Advisor
4 weeks ago
Courtenay, British Columbia, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly motivated and experienced Business Development Financial Advisor to join our team. As a key member of our commercial banking team, you will be responsible for developing and maintaining relationships with high-value small business clients, providing them with tailored financial advice to meet their needs.In this role,...
-
Financial Advisor
1 month ago
Courtenay, Canada Scotiabank Full timeRequisition ID: 210314 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...
-
Retail Sales Associate
7 months ago
Courtenay, Canada Edible Island Full time“Inspiring people to make healthy, ethical & informed choices” The Role: Vitamin Advisor at Edible Island Whole Foods Market Naturally, we’re committed to our team. And we expect the same commitment in return. Are you passionate about vitamins and local, organic products and want to share your knowledge? Do you have formal, accredited training in...
-
Sales Advisor
3 months ago
Courtenay, Canada Newlook Full timeInnovation, passion, vision, and respect are what drives us day by day. From our head office to all our stores, these values are held dear by our company and our teams. Our success? This is our commitment to contribute to the well-being of our customers and employees so that they can enjoy life to the fullest! They are, after all, our source of...
-
Retail Sales Associate
7 days ago
Courtenay, Canada Edible Island Full time“Inspiring people to make healthy, ethical & informed choices” The Role: Vitamin Advisor at Edible Island Whole Foods Market Naturally, we’re committed to our team. And we expect the same commitment in return. Are you passionate about vitamins and local, organic products and want to share your knowledge? Do you have formal, accredited training in...
-
Small Business Advisor
2 months ago
Courtenay, Canada Scotiabank Full timeRequisition ID: 211152 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...
-
Parts & Accessories Advisor- Marine
7 months ago
Courtenay, Canada Parker Marine Courtenay Full timeParker Marine Courtenay Parts & Accessories Advisor We are looking for an energetic, outdoor enthusiast who loves dealing with people to join our team. We have a tight knit group who all work great together, so being a people person is crucial. A positive attitude and a willingness to learn and grow is a must. This is a great opportunity to join a rapidly...
-
Resident Advisor
6 days ago
Courtenay, Canada Golden Life Full timeCourtenay, BC We are excited to announce the opening of Golden Life’s newest location, Ocean Front Village, in the gorgeous Comox Valley! We are looking for exceptional, passionate individuals dedicated to providing an unparalleled experience for our residents. We’re looking for an exceptional Resident Advisor to join our new team at Ocean Front Village...
-
Road Advisor, Auto Insurance
7 months ago
Courtenay, Canada Waypoint Insurance Full time**POSITION OVERVIEW** Waypoint is seeking a motivated Insurance Professional to join our client-focused team as a Road Advisor. As a Road Agent, you will play a vital role in servicing client insurance needs by visiting them at dealerships. If you are passionate about client service, eager to grow into a producer, and enjoy being on the road, this...
-
Service Writer
2 months ago
Courtenay, Canada Parker Marine Courtenay Full time_**Service Writer **_ We are looking for a fun, team orientated person to join our service department at our Courtenay dealership! Boating experience does help but above all, having a good attitude while taking direction, having excellent customer service skills and the ability to work with our awesome Team is crucial. Parker Marine has been a fixture in...
-
Service Reception
7 months ago
Courtenay, Canada Steve Marshall Group Full time**Titanium Ford is looking to hire a Service Reception team member with a passion for amazing customer service.** **Are you looking for opportunities to grow and thrive with an auto group that has 10 dealerships (and growing)? If you answered yes, or maybe even 'heck yeh', let's talk!** **Responsibilities**: Customer Interaction: - Greet and welcome...