Service Advisor

5 months ago


Courtenay, Canada BCAA Full time

Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.
- Summary_
- :_
- As one of BCAA’s Member-facing team members, the Service Advisor is an Insurance Professional dedicated to delivering amazing Member experiences through the servicing of BCAA’s products and services, with a focus on Membership, Travel and Auto Insurance products. The Service Advisor is a source of positive brand impressions and builds long-lasting relationships with our Members and helps them derive the maximum value from their Membership through identifying needs for additional BCAA products and services. The Service Advisor collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.
- Key Responsibilities:_

Sells and Upgrades Membership and Auto Insurance to New and Renewing Members- Through consultative in-person or over the phone sales, acquires new BCAA Memberships, Travel Insurance, ICBC and Optional Auto Insurance sales; where required and with the appropriate qualifications, sells additional BCAA products and services-
- Renews BCAA Memberships, Travel Insurance, ICBC and Optional Auto Insurance policies by reviewing current coverages and making recommendations; where required and with the appropriate qualifications, renews additional BCAA products and services-
- Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions-
- Deepens Member relationships through excellence in customer service including, informing Members of Member value and opportunities to save-
- Collaborates with BCAA and other supplier’s Underwriters-
- Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelinesCreates Referrals for Cross-selling of BCAA Products and Services to New and Renewing Members- Creates referrals for cross-selling Homeowners’ and Travel Insurance-
- Creates and follows up on future business leads and upcoming renewalsManages Member/Customer Accounts and Concerns- Updates Member information and insurance policy details in applicable systems-
- Processes Membership, Travel Insurance, ICBC and Optional Auto Insurance endorsements and cancellations; where required, process endorsements and cancellations for additional BCAA products and services-
- Issues new and renewal Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps, tour books and camp guides-
- Resolves Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goalsProcesses and Manages Member/Customer Documents- Processes payments and follow up on outstanding payments-
- Issues new, renew and makes changes to Memberships-
- Issues new and renewal Travel Insurance, ICBC and Optional Auto Insurance policies, cancellations, endorsements, plates and transfers; where required, issue new, renewal, endorsements and cancellations for additional BCAA products and services-
- Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timelinessAcquires and Maintains Industry, Product and Systems Knowledge- Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems-
- Attends required BCAA and industry training courses-
- Keeps up-to-date with industry knowledge and competitors’ product offerings-
- Maintains annual Insurance licensing requirementsOther Duties; As Assigned- Greeting and administrative duties- Relationships:_- Reports to: Assistant Manager or Manager, Service Location-
- External: Members, Insurance Council of BC, Insurance Brokers Association of BC (IBABC), ICBC, BCAA approved suppliers and community business associates-
- Other: Various BCAA Management, other Service Location team members, and team members in P&D, Payroll, Marketing, Underwriting- Qualifications:_
- Minimum Qualifications- Completion of Grade 12-
- 2 years’ experience in a Sales and Service environment-
- Level 1 Insurance license (or willing to obtain within 3 months)-
- Completion of Autoplan Essentials within 3 months from start date in positio-
- Demonstrated sales productivity and customer service skills-
- Demonstrated multi-tasking skills and proven ability to prioritize activities-
- Strong interpersonal communication skills-
- Ability to work within a fast-paced team environment and maintain a high level of professionalism-
- Proven judgment and decision-making abilities. Must be


  • Service Advisor

    5 months ago


    Courtenay, Canada Courtenay Mazda Full time

    **Summary** The Service Advisor Assistant is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. **EXPECTED EARNINGS OF $45K - $60K INCLUDING PERFORMANCE BONUSES** **The Details** **Develop Strong Relationships with Customer and continue to develop the...


  • Courtenay, Canada BD Auto and Diesel Full time

    Duties: Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Perform vehicle inspections and recommend necessary repairs or maintenance - Provide estimates for repairs and communicate them to customers - Schedule appointments and manage the service department's calendar - Coordinate with...

  • Beauty Advisor

    3 months ago


    Courtenay, Canada London Drugs Limited Full time

    Beauty Advisor NeededIs your interest in beauty and health more than skin deep? Do your friends and family members ask you for cosmetics advice? Are you up-to-date with the latest beauty trends and products? Do you like meeting new people, and helping make their outer beauty shine as brightly as their inner beauty?If so, you could be just the person were...

  • Service Advisor

    5 months ago


    Courtenay, Canada Steve Marshall Group Full time

    **Titanium Ford is looking to hire a Service Advisor with a passion for the automotive industry and amazing customer service. **Are you looking for opportunities to grow and thrive with an auto group that has 10 dealerships (and growing)? If you answered yes, or maybe even 'heck yeh', let's talk!** **Responsibilities**: - Welcoming customers and discussing...


  • Courtenay, Canada Edible Island Full time

    “Inspiring people to make healthy, ethical & informed choices” The Role: Vitamin/Wellness Advisor at Edible Island Whole Foods Market Naturally, we’re committed to our team. And we expect the same commitment in return. Are you passionate about vitamins and local, organic products and want to share your knowledge? Do you have formal, accredited...

  • Insurance Advisor

    3 weeks ago


    Courtenay, British Columbia, Canada Hub International Canada West ULC (Canada West) Full time

    Are you a detail-oriented and customer-focused individual looking for a challenging role in the insurance industry? We have an exciting opportunity for a Personal Insurance Advisor to join our team at HUB International Canada West ULC (Canada West).The OpportunityWe are seeking a highly motivated and organized individual to provide exceptional client service...

  • Small Business Advisor

    5 months ago


    Courtenay, Canada Coastal Community Credit Union Full time

    **Position Type**:Permanent **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We need a **Small Business Advisor** to enhance the growth and profitability of our commercial deposit portfolios. If you are passionate about helping business...


  • Courtenay, British Columbia, Canada Scotiabank Full time

    Requisition ID: 209823As a Senior Financial Advisor at Scotiabank, you will be an essential member of the Canadian Banking Branch network, providing exceptional service throughout the customer's journey. Your focus will be on taking a proactive approach to discovering customer needs, listening to understand what they are asking for, and educating them on...

  • Retail Sales Associate

    5 months ago


    Courtenay, Canada Edible Island Full time

    “Inspiring people to make healthy, ethical & informed choices” The Role: Vitamin Advisor at Edible Island Whole Foods Market Naturally, we’re committed to our team. And we expect the same commitment in return. Are you passionate about vitamins and local, organic products and want to share your knowledge? Do you have formal, accredited training in...

  • Sales Advisor

    2 weeks ago


    Courtenay, Canada Newlook Full time

    Innovation, passion, vision, and respect are what drives us day by day. From our head office to all our stores, these values are held dear by our company and our teams. Our success? This is our commitment to contribute to the well-being of our customers and employees so that they can enjoy life to the fullest! They are, after all, our source of...


  • Courtenay, Canada Parker Marine Courtenay Full time

    Parker Marine Courtenay Parts & Accessories Advisor We are looking for an energetic, outdoor enthusiast who loves dealing with people to join our team. We have a tight knit group who all work great together, so being a people person is crucial. A positive attitude and a willingness to learn and grow is a must. This is a great opportunity to join a rapidly...


  • Courtenay, Canada Waypoint Insurance Full time

    **POSITION OVERVIEW** Waypoint is seeking a motivated Insurance Professional to join our client-focused team as a Road Advisor. As a Road Agent, you will play a vital role in servicing client insurance needs by visiting them at dealerships. If you are passionate about client service, eager to grow into a producer, and enjoy being on the road, this...

  • Financial Advisor

    1 week ago


    Courtenay, Canada Scotiabank Full time

       Requisition ID: 210314Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat your role will be…Financial AdvisorAt Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Insurance Advisor

    2 weeks ago


    Courtenay, British Columbia, Canada Hub International Canada West ULC (Canada West) Full time

    At HUB International Canada West ULC, we are proud to be ranked 5th among the world's largest insurance brokerages. As an Insurance Advisor, you will be part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists. Your role will be to advise new and existing clients on how to best protect their assets when it...


  • Courtenay, Canada Scotiabank Full time

       Requisition ID: 209823Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat your role will be…Senior Financial AdvisorAt Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a...


  • Courtenay, British Columbia, Canada Harbourfront Wealth Management Full time

    About the Role:The Financial Services Coordinator will play a crucial role in supporting the Investment Advisor at Harbourfront Wealth Management Inc. This dynamic and fast-paced environment requires an individual who is professional, detail-oriented, independent, organized, and effective at multi-tasking, with strong communication and people skills.The...

  • Service Writer

    1 week ago


    Courtenay, Canada Parker Marine Courtenay Full time

    _**Service Writer **_ We are looking for a fun, team orientated person to join our service department at our Courtenay dealership! Boating experience does help but above all, having a good attitude while taking direction, having excellent customer service skills and the ability to work with our awesome Team is crucial. Parker Marine has been a fixture in...

  • Quick Lane Advisor

    5 months ago


    Courtenay, Canada Steve Marshall Group Full time

    **Steve Marshall Ford is Looking to Grow Our Team! As our Quick Lane Advisor at Steve Marshall Ford, you'll be on the front lines with our guest interactions.** **Responsibilities**: - Communicates with clients about vehicle problems, insurance questions, and warranty issues - Maintains positive relationships with clients to ensure repeat and return...

  • Service Reception

    5 months ago


    Courtenay, Canada Steve Marshall Group Full time

    **Titanium Ford is looking to hire a Service Reception team member with a passion for amazing customer service.** **Are you looking for opportunities to grow and thrive with an auto group that has 10 dealerships (and growing)? If you answered yes, or maybe even 'heck yeh', let's talk!** **Responsibilities**: Customer Interaction: - Greet and welcome...


  • Courtenay, Canada North Island College Full time

    Posting Number **Posting Number** - SS0560- Position Information **Division** - Human Resources & Organizational Development**Department** - Human Resources**Supervisor Title** - HR Advisor, HRIS & Employee Services**Location** - Comox Valley(CV)**Posting Type** - Internal/External Posting**Position Status** - Temporary**If Others, please...