Qualitative Research Coordinator
1 week ago
**WHAT’S IN IT FOR YOU**:
- A variable schedule, mainly in the evening between 3:00 p.m. and 10:00 p.m.
- A hybrid schedule according to the needs of our customers
- Easily accessible premises (parking and metro station nearby) in a vibrant neighborhood (Quartier des Spectacles)
- A collusive, supportive and friendly team
- A professional, open and collaborative environment
- An exceptional opportunity to acquire transversal skills
**WHAT YOU WILL DO WITH US**:
In person:
- Greet customers and attendees
- Respond to customer requests
- Ensure that the required equipment is available and functional in the meeting room
- Prepare audio and video recordings
- Provide catering service to customers if applicable
Remote:
- Connect to a video-conference platform (_Zoom\Teams_) 30 minutes before the group
- Greet customers and guide them on how to use the platform (muting, using video and chat, etc.)
- Welcome participants and explain the progress of the group
- Provide basic technical support for anyone having difficulty accessing the group (difficulty logging in)
**PROFILE REQUIRED**:
- Bilingualism (French-English)
- Flexibility in schedule from one week to another (between 0 and 30 hours per week)
- Être disponible de soir au moins 3 jours par semaine entre le lundi et le jeudi inclusivement
- People skills
- Professionalism, resourcefulness and autonomy
- Mastery of video conferencing tool (_Zoom\Teams_)
- Involvement in team effort
- An asset: experience in customer service
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