Housekeeper and Receptionist

4 weeks ago

Ottawa, Canada Roger Neilson House Full time

Roger Neilson House is an eight-bed, pediatric palliative care hospice on the grounds of the Children’s Hospital of Eastern Ontario (CHEO) in Ottawa. We are currently looking for dynamic, innovative, and flexible professionals who are interested in working with our team to meet the needs of the children and families we serve.

**Position(s)**:Full-time and/or Part-Time Housekeeper and Receptionist**

**Salary Range**:$19.23 to $23.60 per hour**

**Full-Time: Benefits, Vacation and Pension**

**Part-Time: Percentage in Lieu of Benefits and Vacation, and Optional Pension**
- _______________________________________

**TITLE**:
**Housekeeper and Receptionist**

**REPORTS TO**:
**Manager, Roger Neilson House and CHEO Palliative Care Service**

Roger Neilson House meets the unique palliative care needs of newborns, children, youth and their families. We lead by advancing clinical care and family support, and by learning through research and sharing knowledge. _**We enrich the quality of lives, no matter how short.**_

**SUMMARY**:
The Reception and Housekeeping Aide is a member of the Roger Neilson House (RNH) team and is responsible for completing a variety of housekeeping tasks to ensure a clean, comfortable, and safe environment for all who work at and access the hospice. Additionally, the Reception and Housekeeping Aide will support the reception desk and ensure visitor flow is managed in the absence of a reception volunteer. As an active member of the care team, the Reception and Housekeeping Aide collaborates with the care team to identify priorities and needs. Professionalism, confidentiality, and a strict adherence to infection control standards and RNH practices are required.

**CORE RESPONSIBILITIES**:
**Housekeeping responsibilities**:

- Adhere to infection control standards and RNH practices
- Work closely with the team to assess and carry out housekeeping needs
- Clean/wash/disinfect floors, surfaces, common-use objects, etc. in offices and common areas on the main floor and basement
- Empty trash baskets and recycling containers as needed
- Maintain entrance to building to ensure a clean and clutter free area
- Prepare meeting rooms with refreshments and clean up after meetings as needed
- Monitor and report any health and safety issues

**Reception responsibilities**:

- Prioritize fulfilling the reception role in the absence of a reception volunteer
- Welcome and support visitors by greeting them in a friendly and courteous manner
- Remain current and in compliance with the reception volunteer procedure manual, which includes instructions on matters such as: safety, visitors, parking, receiving phone calls, donations, and honour guards
- Ensure confidentiality of materials and information related to the house and its members
- Demonstrates values, attitudes and beliefs towards working with children that reflects the RNH Code of Conduct to Protect Children in our Care, including maintenance of professional boundaries

**QUALIFICATIONS**:

- Knowledge of, and the ability to use, cleaning equipment and solutions
- In depth understanding of cleaning procedures and infection control procedures
- Demonstrated ability to plan, organize, and prioritize workload
- Excellent interpersonal skills
- Strong problem solving skills
- Strong verbal and written English communication skills
- Demonstrated ability to respond to children and families in sensitive situations
- Ability to work individually, as well as a collaborative member of a team
- Ability to communicate effectively with guests, families, and staff
- Ability to establish and maintain appropriate professional, personal boundaries
- Physical ability to carry out duties of the position
- Basic computer skills in MS Office
- **Roger Neilson House is committed to providing a safe environment for children. All applicants are thoroughly screened using background checks and a review process**_.

Posting Date: November 8, 2023

Closing Date: November 24, 2023

**Job Types**: Permanent, Part-time, Full-time

**Salary**: $19.23-$23.60 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have experience with residential or commercial cleaning?
- Are you comfortable working in a pediatric palliative care setting (see the job description and our website for full details)?
- Are you available for 12pm-8pm shifts?

Work Location: Hybrid remote in Ottawa, ON K1H 8L2

Application deadline: 2023-11-24
Expected start date: 2023-12-11

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