Microsoft Sales Administrator

2 weeks ago

Toronto, Canada Softchoice Full time

To be successful in this role, you should have excellent communication, organizational, and problem-solving skills. You should also have a foundational understanding of Microsoft products and services; experience with Salesforce or other CRM tools is preferred. You should be able to work independently and as part of a team, and handle multiple tasks and deadlines in a fast-paced environment.

**Responsibilities**:

- Submit and manage Salesforce cases for order submissions, contract submissions, invoice issues, quote submissions and contact changes.
- Handle daily customer requests on existing Microsoft contracts and provide timely and accurate responses
- Coordinate with the sales team to provide information and documentation for Microsoft products and services
- Provide administrative support to the sales team as needed
- Maintain records and files of sales activities and transactions
- Stay updated on the latest Microsoft products and services, as well as licensing and professional services requirements

Qualifications:

- 3+ years of experience as a sales administrator or coordinator, preferably in the IT industry
- Knowledgeable of Microsoft products and services, such as Azure, Microsoft Copilot, Microsoft 365, and Windows 10
- Experienced in managing Microsoft Volume Licensing operations, such as submitting and tracking orders, contracts, quotes, and invoices, using the Volume Licensing Service Center and the Microsoft Admin Center
- Skilled in communication, organization, and problem-solving, with the ability to handle customer inquiries and issues effectively and professionally
- Familiar with Microsoft licensing models and agreements, such as Enterprise Agreement, Cloud Solution Provider, and Microsoft Customer Agreement
- Able to work independently and collaboratively with the sales team and other departments, and manage multiple tasks and deadlines in a fast-paced environment
- Certified as a Microsoft Sales Specialist or willing to obtain certification within 6 months of hire

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