Restoration Project Manager

3 weeks ago

North Bay, Canada First General North Bay Full time

**Summary**

This position is critical for providing superior customer service by properly scheduling and allocating resources to meet or exceed their expectations. Profitability of individual projects is a direct accountability for this role and is a major factor in the overall success of the operation.

**Major Duties**
- Scope and estimate losses in accordance with accepted construction and insurer practices.
- Prepare emergency work orders as required for field staff.
- Produce estimates and updates in accordance with customer standards.
- Review daily mail folder and approve invoices correlated to specific jobs.
- Communicate with other PMs to ensure major issues are resolved in a team environment.
- Ensure on-site compliance with Health and Safety issues.
- Assist other PMs as required, in order to share technical expertise or resources.
- Communicate customer expectations to field staff on an ongoing basis.
- Actively participate in bi-weekly PM meetings.
- Assist the GM and Owner with staff training and development.
- Handle and resolve customer issues expeditiously on his/her files or assist with others.
- Support the administration staff in delivering superior customer service.
- Available for inclusion in the after hours rotation.
- Advise the GM or Owner of any variances to our normal processes and procedures.
- Identify and communicate opportunities for improved service and efficiency.

**Experience/Skills/Attributes Required**
- Detailed knowledge of the Ontario Building Code.
- Working knowledge of the Health and Safety Code with WHMIS certification.
- Valid Class G or higher driver’s license.
- IICRC certified or working towards (minimum WRT, ASD, AMRT) an asset.
- Working knowledge of Xactimate, MS Outlook and MS Word.
- Superior time management skills with the ability to manage multiple tasks and priorities
- A passion for customer service and process improvement.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay
- Signing bonus

Ability to commute/relocate:

- North Bay, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Project management: 1 year (required)

Work Location: In person

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