Product Consultant

4 weeks ago

Westmount, Canada PrismHR Full time

**Job Summary**
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

As part of the Services Team, the Product Consultant is responsible for implementing new customers and consulting with existing customers on software/industry Best Practices for MPEX software. Product Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practiceguidance. Knowledge of the ASO industry, Benefits, Payroll, Talent Management and HR policies and practices is crucial.

**Responsibilities**
- Lead software implementations for PrismHR customers, to include overall customer communications, project management, system configuration, testing and training.
- Develop, maintain and track implementation deliverables, phases and milestones
- Build and maintain customer relationships to ensure overall customer satisfaction and engagement.
- Stay current with system capabilities, including bug fixes and new functionality
- Contribute and maintain content for internal audiences (e.g., playbooks, training guides, etc.) and external audiences (e.g., Knowledge Base articles or other end user documentation)
- Train internal employees and/or customers on our products

**Qualifications**
- Knowledge of Canadian payroll, time & attendance, benefits enrollment & administration, applicant tracking, performance management, and other HR operations
- Strong knowledge of HRIS, time & attendance, and other related systems
- Excellent listening, problem solving, and troubleshooting skills
- Ability to communicate and present information effectively with technical as well as non-technical audiences, whether in person, meeting remotely, or in writing.
- Strong technical inclination, and a desire to learn continuously
- Ability to learn and work independently with exceptional attention to detail
- Willingness to collaborate in one-on-one and group settings
- Flexibility, adaptability, and a can-do attitude.
- Fluency in both English and French (written and oral)

**Diversity, Equity and Inclusion Program/Affirmative Action Plan**:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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