Special Supports Case Aide

6 months ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 21090

Special Supports Case Aide
Healthy & Safe Communities
Ontario Works

1550 Upper James St. S

NUMBER OF VACANCIES: 2 Full-Time Temporary

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: H
- SALARY/HOUR: $34.091 - $37.055 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: up to 24 months

Job Description ID #: 1435

**SUMMARY OF DUTIES**

Reporting to the Supervisor, Human Services, administers mandatory and discretionary health and non-health related benefits requests for Ontario Works, Ontario Disability Support Program and Low-Income clients such as eyeglasses, dental and denture, medical taxi transportation, cribs and car seats, mobility devices and products, diabetic, incontinence and surgical supplies, Fare Assist program and funerals, burials and cremation services etc. Determining financial eligibility for Low Income clients. The Special Supports Case Aide works with minimum of supervision on multiple activities while ensuring deadlines are adhered to and established procedures are followed. Receives and answers inquiries on a que-line.

**GENERAL DUTIES**

Work to support a wrap around service and make appropriate referrals to support the person i.e. referral to housing, or other government programs, funding sources and/or community agency.

Determine financial eligibility and approve/deny the issuance of Special Support items such as dental, glasses, prosthetics, diabetic, incontinent supplies and medical taxi transportation based on low income measures (LIM) guidelines and following eligibility criteria for the benefit requested.

Schedule and interview applicants to complete Low Income Applications and determine eligibility for assistance and or funeral and burials assistance as required.

Arrange funerals with funeral homes, cemeteries and crematoria for Ontario Works, Ontario Disability Support Program and Low-Income clients.

Receive, review and authorize/deny dental and denture claims based on the Discretionary Benefits Fee Schedule and file history and respond to dental inquiries and questions.

Present information sessions to community agencies, new staff and outside suppliers on the Special Supports Program.

Receive and answer enquiries on que-lines from the public, hospitals, Coroner's Office, doctor and dental offices, funeral homes, occupational and physiotherapists, suppliers, pharmacies, agencies, as well as, other staff and supervisors.

Communicate with all levels of government, pharmacies, suppliers, banks, hospitals, doctors, dentists, funeral homes, occupational and physiotherapists, Coroner's Office, as well as, other staff and supervisors and elected officials.

Create and deactivate confidential client files; maintain other case information and documentation.

Interview walk-in clients, receive and authorize special assistance requests.

Complete stop payment of cheques for clients.

Correspond with clients, suppliers and health professionals to obtain information, correct valid claims, investigate continuation of benefits or notify applicant of denied claims and their right to request an internal review.

Assist in making travel arrangements for clients who have to attend hospital stays/treatment out of town or if they require taxi service

Maintain office filing system, such as confidential client and correspondence files.

Retrieve and extract data on financial and benefit activities relating to Special Supports using variety of different systems such as BAM, SAMS, Low Income Database, CESBAM, SALIS.

Maintain reimbursement records for cash and cheque recoveries for funerals.

Assist in training and development of new special supports staff and placement students.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the major responsibilities of the job.

**QUALIFICATIONS**
- Demonstrated experience in the above duties, normally acquired through a combination of education and relevant work experience. Demonstrated experience in a human/social service environment
- Demonstrated ability to provide sensational client-cen

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