Technical Support Coordinator

2 weeks ago

Newmarket, Canada RNS Health Care Services Inc. Full time

**About the Role**:
**Why Work for RNS?**

Join our team and contribute to the success of our organization by providing exceptional technical support to our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth.

**A Day to Day Look at the Role**:

- Responsible for updates and maintenance of company’s website and intranet
- Handle all day-to-day tasks and operational activities in regards to troubleshooting and maintaining employee-specific equipment such as computers, printers, scanners, mobile devices, telephones, headsets, etc.
- Configuring, staging and shipping of mobile devices and workstation related hardware
- Set up new hires with appropriate equipment, assisting with workstation arrangements, installing applicable software/hardware/wiring, ordering equipment, and assisting with IT Orientation Tasks
- Monitoring performance and security of remote systems and perform maintenance as necessary
- Oversee the implementation, deployment, and operation of information systems and technology solutions for business needs
- Perform security and quality control testing
- Perform Onboarding/Offboarding tasks as outline in process documentation
- Perform in-person, on-site repairs of PC desktop hardware, mobile devices, printers, and other peripherals
- Evaluate performance of computer systems, add in additional RAM, SSD drives if necessary, and make appropriate changes to the infrastructure
- Analyze complex business needs presented by the user community and/or customers/clients and recommend technical solutions
- Evaluate hardware and software to ensure that it meets company requirements
- Assist with the planning, approval, and implementation of technology projects
- Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers/clients

**Who we are looking for**:

- Demonstrated aptitude for learning new technologies
- Ability to effectively communicate technical concepts to non-technical members of the organization
- Ability to operate electronic diagnostic equipment
- Ability to effectively communicate both verbally and in writing
- High level of integrity and work ethic
- Ability to prioritize and manage conflicting demands
- Demonstrated time management skills
- Ability to work individually as well as part of a team
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

**What you will need to succeed**:

- Degree or diploma in computer science, computer systems engineering, software engineering, web design, or a field related to the industry
- 3 years of related IT Help Desk experience
- Experience with AlayaCare administration considered an asset
- Experience with Office 365 / Exchange Online administration and user configuration
- Experience with Windows Servers and Domain User administration
- Experience with Samsung Knox Configure would be an asset
- Expertise in HTML, CSS, WordPress web engine
- Expertise with Excel spreadsheets, to create reports

**Subject to our duty to accommodate under the Human Rights Code, we require all new employees to provide proof of vaccination against Covid-19 prior to commencing employment.**

**About Us**:
**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- This position is a hybrid remote role and there is a 3 day per week in-office requirement. Please confirm that you are able to travel to our offices in Newmarket 3 days per week.

**Experience**:

- Alayacare: 1 year (preferred)
- Samsung Knox Configure: 1 year (preferred)
- related IT Help Desk: 3 years (required)

Work Location: Hybrid remote in Newmarket, ON

Application deadline: 2024-03-15
Expected start date: 2024-04-02

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