Wedding and Catering Manager

3 weeks ago


North Vancouver, Canada Pinnacle Hotel at the Pier Full time

**Summary**:
The Pinnacle Hotel at the Pier, a boutique property situated on the waterfront of North Vancouver is looking for a Wedding & Catering Manager who is a passionate event professional, driven to achieve success by exceeding clients’ expectations every step of the way, from planning through execution.

**Description of Role**:
Reporting to the Director of Sales & Catering, the Wedding & Catering Manager is responsible to solicit and manage wedding, catering, and social events from the initial booking to execution and follow-up.

**Responsibilities (Wedding - All season; Social Events - Winter/Spring)**
- Organizes and manage the planning and delivery of events.
- Responds to wedding inquiries in a timely fashion.
- Conducts wedding site inspections as required.
- Prepares estimates, contracts, floor plans and detailed banquet event orders (BEO).
- Manages wedding guestroom rates and room block.
- Manages concurrent projects, clients and events.
- Effective financial management of events to ensure the department’s business goals are met.
- Effectively communicates event details to internal departments to ensure the clients’ goals are met and no details are overlooked.
- Effectively manages deadlines and competing priorities.
- Working with the DOS, proactively formulate new ways to increase wedding bookings.
- Upselling the hotels’ products and services when appropriate.
- Attend local wedding fairs and related events as required.
- Prepares monthly activities and pace reports for senior management.
- Develops and maintains good rapport with existing and new clients.
- Develops and maintains good relationships with colleagues, industry partners and suppliers.
- Other related duties as requested and required.

**Core Competence**:

- Passionately meets and exceeds client expectations.
- Strong attention to detail, negotiation and contract management skills.
- Strong communication (both written and verbal), and active listening skills.
- Ability to manage changing priorities in a high-pressure environment.
- Ability to multi-task, prioritize, and manage time efficiently.
- Able to work flexible shifts weekends and evenings including holidays is a must.

**Qualifications**:

- Minimum 2 years’ experience in wedding and event management capacity.
- Completion of diploma in Hospitality, Tourism, Event Management is preferred.
- Experience in a client relations role with responsibility of the success and outcomes.
- Demonstrated knowledge and proficiency in Opera PMS is a must.
- Demonstrated knowledge in Microsoft Office and Office 365.
- Experience in Visio would be an asset.
- Multilingual would be an asset.

**Salary**: From $62,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Catering Sales: 2 years (preferred)

Work Location: In person



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