Order Desk Clerk

6 months ago

Delta, Canada Terra International Foods Full time

**Primary Focus**

Covers the day to day activities of the order desk. Learns all other job duties of the order process team and invoicing functions. Proactively assists and supports the order desk process team to be productive and exceed customer expectations.

Develops increasing competence in the role and is able to contribute to identifying potential process improvements when asked for input.

Liaison with in town and out of town Account Managers, customers and warehouse staff.

**Specific Accountabilities**

**Accounts**
- Prepare invoices
- Review invoices
- Provide assistance with “house accounts”
- EDI - Electronic invoice posting

**Orders**
- Organize and process customer orders for in town and out of town accounts
- Provides updates on orders as required
- Release orders for the warehouse to pick

**Overflow**
- Assist other team members as needed
- Any other reasonable duties as required
**Working Conditions**

Office based, may involve visits into the warehouse

Repetitive tasks using computer

**Skills & Qualifications**

Demonstrated ability to be well organized and productive in a high volume environment

Demonstrated ability to prioritize multiple tasks and maintain attention to detail and composure

Positive / go to the ball personality. Finds work enjoyable and keeps themselves productive

Loves to work with people

Excellent English writing and verbal skills

Competence with EDI and electronic invoice posting is an advantage

Order desk experience desirable but emphasis is on accurate data entry, strong listening and questioning skills, commitment to follow through, value based customer service and excellent telephone technique

Grocery, natural or specialty food industry experience desirable

Excel is an asset

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $41,600.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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