Airline Passenger Service Agent

1 month ago


Regina, Canada Alliance Ground International Full time

Job Description:
Are you a detail-oriented problem solver who focuses on providing outstanding customer service?

Then let your career take off with ATS as a Passenger Service Agent ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Roles and responsibilities:
Check in passengers and their luggage at the ticket counter and gates.
Patiently handle customer concerns and complaints regarding ticketing and baggage handling
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
Make announcements at the gate or over the general PA system regarding flight activity
Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors

Qualifications:
Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
Have proficient computer skills
Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
Possess a valid driver’s license with a clean driving record (only required for some airports)
Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check

Physical Requirements:
Lift up to 70 pounds (32 kg) on a regular basis
Stand, lift, bend, push and pull on a frequent basis and for extended periods
Work around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


  • Ramp Agent

    4 weeks ago


    Regina, Canada Airport Terminal Services Canadian Company Full time

    Do you enjoy working outdoors in a fast-paced, safety obsessed aviation environment? ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the...

  • Ramp Agent

    4 weeks ago


    Regina, Canada Airport Terminal Services Canadian Company Full time

    Do you enjoy working outdoors in a fast-paced, safety obsessed aviation environment? ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the...

  • Checkpoint Manager

    2 weeks ago


    Regina, Canada GardaWorld Full time

    **Watch your career take flight at GardaWorld!** We are currently recruiting a **Checkpoint Manager** for the **Regina Airport** to ensure the smooth delivery of airport screening operations through effective leadership and guidance of Screening Officers. GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security...

  • Pilot (Captain)

    2 weeks ago


    Regina, Canada Brandt Full time

    Brandt is currently looking for a Pilot (Captain) in our Regina location. This position is for a King Air 350i and responsible for undertaking the duties and exercise the power as first officer of the company aircraft. ***DUTIES & RESPONSIBILITIES**: - Safe and economic operation and management of aircraft. - Reporting to the Chief Pilot of the aircraft...

  • Pilot (Captain)

    2 weeks ago


    Regina, Saskatchewan, Canada Brandt Full time

    Brandt is currently looking for a Pilot (Captain) in our Regina location. This position is for a King Air 350i and responsible for undertaking the duties and exercise the power as first officer of the company aircraft.DUTIES & RESPONSIBILITIES: Safe and economic operation and management of aircraft. Reporting to the Chief Pilot of the aircraft managing...

  • Guest Service Agent

    2 weeks ago


    Regina, Canada Courtyard Regina Downtown Full time

    We are currently recruiting for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our guests throughout their stay. If you have a...

  • Guest Services Agent

    3 weeks ago


    Regina, Canada See Sight Tours Full time

    **Company's Brief**: See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price. As an award-winning company, customer service is the...

  • Guest Services Agent

    3 weeks ago


    Regina, Canada See Sight Tours Full time

    **Company's Brief**: See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price. As an award-winning company, customer service is the...

  • Guest Service Agent

    4 weeks ago


    Regina, Canada Wingate by Wyndham Regina Full time

    We are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...

  • Guest Service Agent

    3 weeks ago


    Regina, Canada Wingate by Wyndham Regina Full time

    We are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...


  • Regina, Canada Paladin Airport Security Services Full time

    Customer Service Specialist (Facilitator)-Bilingual (FR/EN) We are currently hiring a full-time Facilitators based out of the Regina Airport. **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages -...

  • Vehicle Service Agent

    2 weeks ago


    Regina, Canada AvisBudget Car & Truck Rental Full time

    **Overview**: We are looking to add a part-time car detailer to join our team. Hours will include both morning and evenings shifts. Applicants should be able to work in a fast paced environment both by themselves and also with others. Applicants must be reliable, hard working, efficient. A valid drivers license with a clean driving record is...

  • Guest Service Agent

    4 weeks ago


    Regina, Canada Courtyard Regina Downtown Full time

    We are currently recruiting for a Full Time Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in...


  • Regina, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Vehicle Service Agent

    2 weeks ago


    Regina, Saskatchewan, Canada AvisBudget Car & Truck Rental Full time

    Overview:We are looking to add a part-time car detailer to join our team. Hours will include both morning and evenings shifts. Applicants should be able to work in a fast paced environment both by themselves and also with others. Applicants must be reliable, hard working, efficient. A valid drivers license with a clean driving record is...


  • Regina, Canada Paladin Airport Security Services Full time

    Customer Service Specialist (Facilitator)-Bilingual (FR/EN)We are currently hiring a full-time Facilitators based out of the Regina Airport. Why Paladin? Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.  ·       You receive top industry...


  • Regina, Canada Compass Group Full time

    Location: Regina, SK You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...

  • Contact Service Agent

    2 weeks ago


    Regina, Canada Plato Full time

    PLATO is Canada's only Indigenous-led, Indigenous-staffed software testing services firm. We insist on working with quality people who share our passion for quality testing and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believes that better software leads to a better...


  • Regina, Canada Air Canada Full time

    Job Description: We are looking for result oriented, reliable and highly adaptable individuals that enjoy tackling various tasks in a team setting environment. Whether handling baggage or freight, or operating complex loading equipment, the Station Attendants play a key role in ensuring that the aircraft are ready for a secure and on-time...


  • Regina, Canada Air Canada Full time

    Job Description: We are looking for result oriented, reliable and highly adaptable individuals that enjoy tackling various tasks in a team setting environment. Whether handling baggage or freight, or operating complex loading equipment, the Station Attendants play a key role in ensuring that the aircraft are ready for a secure and on-time...