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Production Support Analyst Iii

5 months ago

Montréal, Canada eTeam Inc. Full time

**Job title:

- Application Production support**

**Duration:

- 12 Months**

**Responsibilities**:

- Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
- Support product deployment life cycle for new releases, standards and patches.
- Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards.
- Provide support for projects along with timely reporting on status updates and risks.
- Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
- Coordinate post-migration validation in production environment with users, and coordinate end-to-end testing as necessary.
- Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations.
- Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
- Participate in global projects working with teams from US, Canada, Paris, India.

**Minimum required qualifications**
- Must have experience with UNIX, Linux and Shell Scripts.
- Must have experience with Oracle (preferred) SQL and PL/SQL.
- Ability to work under pressure to support critical 24x7 production platform.
- Must be able to work flexible hours (morning shift, evening shift, weekend support).
- Experience of working with geographically diversified teams.
- Must possess strong problem-solving skills.
- Must be fluent in written and verbal communication in English.
- Must possess time management and priority management skills.
- Must be a team player while being able to work autonomously.

**Preferred qualifications**:

- Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, encryption, IBM MQ Series etc. will be an asset.
- Ability to use Excel for data analysis and reporting is an asset
- ITIL Framework knowledge will be an asset