Customer Service

3 weeks ago

Vancouver, Canada Quality Appliances Repair Full time

Quality Appliances Repair is looking for a dedicated and dynamic individual to join our team as a Customer Support/Dispatch representative. In this role, you will be responsible for delivering exceptional customer service and efficiently coordinating our appliance repair services.

**Responsibilities**:

- Schedule service appointments and dispatch our skilled technicians to customer locations promptly and effectively.
- Maintain accurate records of customer interactions, service requests, and technician assignments.
- Collaborate closely with our technicians and other team members to ensure seamless service delivery and timely updates to customers.
- Handle customer complaints or escalations with empathy, aiming for swift resolutions and customer satisfaction.
- Assist in optimizing scheduling and routing for maximum efficiency and resource utilization.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate and helpful information to customers.

**Requirements**:

- Previous experience in customer support or dispatch roles preferred.
- Excellent verbal and written communication skills, with the ability to empathize and provide solutions to customers' needs.
- Strong organizational and multitasking abilities to manage multiple inquiries and tasks simultaneously.
- Proficiency in computer systems, including customer support software, dispatching tools.
- Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
- Remote work capability, allowing you to work from anywhere with a reliable internet connection.
- Ambitious mindset with a desire for personal and professional growth.
- Demonstrated ability to adapt quickly to changing environments and handle high-pressure situations effectively.

At Quality Appliances Repair, we offer flexible working hours and the opportunity to work remotely from anywhere. We provide a supportive and collaborative work environment that values teamwork and growth. Join our team and embark on a rewarding career with potential for quick growth within our company.

**Job Types**: Part-time, Fixed term contract, Casual, Freelance
Part-time hours: 20 per week

**Salary**: $700.00-$1,250.00 per week

**Benefits**:

- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift
- On call
- Weekend availability
- Weekends only

Supplemental pay types:

- Bonus pay
- Tips

Work Location: In person

Expected start date: 2023-06-12

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