Front Desk Receptionist

2 weeks ago

Hamilton, Canada YWCA Hamilton Full time

**Who We Are**

Founded in 1889, **YWCA Hamilton** is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

**Position Description**

**Job Code**:R1-MAD-2024

**Department**:Facilities

**Reports to**:Supervisor, Front Desk

**Location**:Hamilton, ON

**Hours of Work**:0-14 hrs/wk

Provides daily Front Desk reception, customer service, security, and membership and program sales.

**Key Responsibilities**:

- Provides welcoming, connecting and supportive services to members, residents and customers at the front desk of the YWCA building/facility;
- Welcomes, greets and assists members, residents and customers’ inquiries both in person and on the telephone; accurately redirects member, resident or customer to other staff as required;
- Provides facility access control, and responds to member, resident and customer issues, needs and/or emergencies; escalates as required;
- Promotes and sells YWCA programs, providing program information and requirements to member or customer;
- Processes all new fitness and aquatic memberships sales (including activation of membership cards), member renewals, and cancellations;
- Manages all payment transactions, including balancing daily cash and float;
- Processes payments of permanent and temporary residents;
- Processes all computer registrations using ActiveNet;
- Monitors building security, escalating issues as required;
- Sorts and distributes mail for staff, residents and tenant groups;
- Manages keys for rooms booked by external rental groups and internal room bookings;
- Ensures confidentiality of all client and employee information;
- Supports YWCA Hamilton mission, vision and values.

**Qualifications**
- Completion of 1-year college in office administration or equivalent;
- Minimum 1 to 2 years’ experience in customer service;
- Ability to bring a feminist, anti-racist/anti-oppressive perspective to day to day work and strategic planning;
- Excellent verbal and written communication skills;
- Ability to work a schedule that includes all shifts including days, afternoons, evenings and weekends;
- Must have a current Criminal Record Judicial Matters Police check or willingness to obtain at own cost;
- Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
- Bilingual English/French or other languages an asset.

**YWork for us?**

At **YWCA Hamilton**, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

- On-the-job training and professional development opportunities
- Staff fitness, aquatic, childcare and recreation discounts
- Opportunities to get involved in our community
- A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team

**_ Thank you for your interest in YWCA Hamilton._**

**_ _**_As part of _**_YWCA Hamilton_**_’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disAbilities; and individuals from racialized communities or other marginalized communities are encouraged to apply._
- _Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests._

**_ Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted._

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