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Business Systems/processes QA

4 months ago

Victoria, Canada StarFish Medical Full time

StarFish Medical is seeking an experienced and detail-oriented Business Systems/Process QA Specialist to join our Quality Assurance and Regulatory Affairs (QARA) team. Reporting to the Director of QARA, the Business Systems/Process QA Specialist is an architect of efficiency working hand-in-hand with corporate departments to document their business systems and identify improvements, decode, enhance, and perfect their processes.
Do you have a keen talent for uncovering inefficiencies? Do you thrive in an environment that believes collaborating with diverse teams results in seamless workflows that boost productivity? If you answered yes then this is your chance to be a key player in transforming how we work, ensuring that every process is a masterpiece of efficiency.
**Location**:
**Total compensation range is expected to be**:
$55,680 - $83,808 CAD for this position in British Columbia, with Ontario salary ranges slightly higher. Annual variable compensation tied to the completion of goals has a target which would be set in a range up to 8% of the base salary. Employees are also eligible to earn profit sharing
**StarFish Medical Offers**:

- Full-time, Permanent position
- Award-winning culture with deep-rooted Guiding Principles
- Profit-sharing
- Competitive Compensation
- Excellent company-paid benefits package
- Monthly All-hands meetings
- Active social committee with events that happen both during the workday and outside of work hours
- 50% BC Transit / TTC cost-sharing in Toronto
- Both locations offer shower facilities for midday runs or biking to work; Victoria offers Galloping Goose access close by, while Toronto offers a Bike Share station within a 5-minute walk to the Office
- Both locations offer free parking on-site or around the premises

**As a Business Systems/Process QA Specialist you will be**:

- Working with corporate departments to understand, map out and document their processes
- Identifying any bottlenecks, duplication or inefficiencies which could be improved
- Drafting SOPs and work instructions and gaining buy in and approval from process owners
- Designing forms and templates where needed
- Reviewing existing documentation with stakeholders to ensure it is maintained and accurate to current processes
- Working with the learning team to design or update training for business processes
- Working with supervisors and training coordinator to ensure that the correct people get trained on business processes
- Providing instructor led training on the processes you have documented where appropriate
- Communicating with the wider StarFish community about new or revised processes
- Auditing business processes where areas of risk are identified
- Supporting continuous improvement initiatives
- Supporting implementation of new business information systems
- Supporting the wider QARA team as needed with tasks
- Minimum of 3 years’ experience of developing and maintaining an ISO 9001 QMS
- QMS auditing experience is preferred, and qualifications as an additional desirable feature
- Familiarity with corporate business processes relating to accounting, HR, IT, etc. is preferred
- Familiarity with ISO 27001 and/or ISO 13485 is desirable

**These Skills and Abilities will help you thrive**:

- Systems thinking approach to process design, holistic perspective
- Able to see how multiple systems interact with each other so with the least change effort, the most effective change is affected
- Demonstrates proactive thinking and actions
- Detail-oriented
- Problem solving attitude
- Exceptional communication skills (written and verbal)

**About StarFish Medical**:
StarFish Medical is a leading North American contract product development and prototype/low-volume manufacturing firm with an award-winning culture focused on the medical and bio-device spaces. We tend to work on complex electromechanical devices across all medical specialties. We successfully partner with innovative companies (both large and small) to create breakthrough products for several medical specialty areas. In addition to product development, we supply intellectual property, regulatory, quality assurance, manufacturing transfer and optimization, supply chain and other complementary services. We are known for innovation, technical excellence, service-oriented culture, and operational systems.
We have been in business and growing for 25 years and we have over 200 staff located in two main offices in Victoria and Toronto, Canada, and business development staff across the US. Our work environment received Canada’s Most Admired Corporate Culture awards in 2021, 2022 and 2023, recognizing best-in-class cultures that have helped enhance performance and sustain a competitive advantage.
**About Compensation**:
**How to apply**:
**Salary**: $55,680.00-$83,808.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parki