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Director of Service Implementation
3 months ago
ROLE PURPOSE
The Director of Service Implementation oversees the successful implementation of new programs in support of Connective’s strategic goals. This role applies project management expertise, strong leadership skills, and strategic perspective to drive projects forward in a fast-paced, dynamic, and values-driven environment, supporting growth and the sustainability of quality services in all Connective regions.
HOURS
Monday to Friday, 0830-1630, 40 hours per week
This position requires the ability to work flexible hours based on operational needs.
WHAT WE OFFER
At Connective, we provide a range of benefits and support to our employees, including:
- Employer-paid Criminal Record Check Clearance
- Employer contribution to Municipal Pension Plan (MPP)*
- Comprehensive employer-paid benefits package encompassing health, wellness, prescription medication, vision, and dental coverage*
- Employer-paid support services, such as an in-house counsellor, Employee Family Assistance Program (EFAP), and Critical Incidents Stress Management
- Paid in-house training programs such as MANDT and Naloxone
- Competitive wages, with a commitment to being a living wage employer
- Opportunities for career and personal development, allowing you to explore diverse programs and departments
- An inclusive work environment with team-building events and staff recognition programs
- Access to On-Demand Pay, enabling you to withdraw earned wages before payday
- Award winning organization: 2022 and 2023 Canadian Nonprofit Employer of Choice from NEOC and 2023 High-Performance Culture Award from SupportingLines
- Participation in a portability program that allows employees moving from a CSSEA-member employer to Connective to carry over their service hours for vacation and wage purposes (within the last 12 months)
- Benefits are for Full-Time and Part-Time employees working 20 hours per week or more
KEY ACCOUNTABILITIES
As a Director of Service Implementation, your responsibilities will include:
Service Implementation Oversight
- Provides strategic leadership and oversight to the Implementation Team, ensuring project management support is provided to program teams in the development of new services.
- Monitors the pipeline of prospective opportunities tracked by the Service Development team and continuously update plans for implementation as new information emerges.
- Analyzes risk across Connective’s portfolio of new service projects on an ongoing basis and brings forward tangible actions and recommendations in response.
- Advises on implementation timelines, budgets and risks for proposals and negotiations.
- Reports to Strategic Leadership Team and other bodies, as required, on the progress of projects.
- Establishes and owns best practices for the implementation of new services at Connective, building on the organization’s lessons learned, industry standards, and the principle of continuous improvement.
- Leads the development and improvement of common tools, processes, and systems for project implementation.
- Consults across departments to assess capacity, impacts and options for implementation approaches as the organization continues to grow and adapt.
- Build and maintain relationships with external interested and affected parties, including representatives of various funders, partner agencies and service users.
Service Implementation
- Leads implementation of complex projects while fulfilling other department responsibilities and coaching team members who are leading other projects.
- Coordinates with all Connective departments to ensure the achievement of standards and the successful integration of all systems and processes in new program setup.
- Works closely with Program Directors and Senior Managers to support the development of budgets, timelines and agreements with funders as required.
- Develops plans to mitigate potential issues and resolves project issues as they come up.
Department Operations
- Build and execute own department business plans.
- Drive internal improvements for processes and programs.
QUALIFICATIONS AND REQUIREMENRS
- A relevant bachelor’s degree or a combination of applicable education, training, and experience
- A Project Management designation, PMP or equivalent
- Seven-ten years of demonstrable project management experience within non-profit or government sector
- Ability to manage, motivate and coordinate a staff team
- Strong leadership and interpersonal skills, conflict management and resolution strategies, as well as a positive work approach
- Well-developed leadership skills with the capacity to reflect, promote, and protect the culture and integrity of the organization and the services it provides, and to manage situations with tact and diplomacy
- Excellent time and project management skills, attention to detail, and ability to manage multiple projects in a deadline-driven environment
- Ability to present information in an insightful and structured manner (written and verbal
