Retail Sales Associate

6 months ago

Mirabel, Canada New Balance Full time

**Who We Are**:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

**QUI NOUS SOMMES**

Depuis 1906, New Balance a permis aux gens grâce au sport et à l'artisanat de créer un changement positif dans les communautés du monde entier. Nous innovons sans crainte, guidés par nos valeurs fondamentales et animés par la conviction que les conventions étaient censées être remises en question. Nous favorisons une culture dans laquelle chaque associé se sent accueilli et respecté, où les dirigeants et les créatifs sont inspirés à façonner le monde de demain en prenant des mesures audacieuses aujourd'hui. À New Balance, Nous Avons Maintenant.

**MISSION D'EMPLOI**

Retail Sale Associates s'assure que nos magasins de détail fonctionnent bien et fournissent un service à la clientèle exemplaire. Formés avec une connaissance experte des produits, ils utilisent des techniques de vente appropriées pour aider les clients à chaque étape du processus de transaction, représentant toujours positivement la marque New Balance.

**PRINCIPALES RESPONSABILITÉS**
- Fournir un service à la clientèle en utilisant les techniques de vente appropriées, la connaissance des produits et le** **modèle de service **GUEST:

- ** Accueillir et prendre contact avec les clients**:

- ** Comprendre les besoins du client**:

- ** Éduquer le client sur les caractéristiques et les avantages du produit**:

- ** Résoudre tous les problèmes des clients / répondre à toutes les questions**:

- ** Effectuer la vente par le biais de la vente suggestive, de la vente multiple et de la clôture effective**:

- Mesurer et adapter correctement les clients avec le produit NB approprié
- Informer les clients de toutes les promotions que nous avons en cours d'exécution
- Gardez le sol toujours à son meilleur - soigné, organisé et bien approvisionné
- Assurez-vous que les articles sont étiquetés et que le prix est marqué correctement
- Protégez nos produits en accueillant les clients, en attachant / détachant des étiquettes de sécurité, en surveillant les marchandises au sol, en signalant le rétrécissement et les violations de sécurité, etc.
- Suivre les règlements de sécurité, y compris les procédures de levage appropriées et le signalement en temps opportun de tous les accidents et accidents évités de justesse

**CONDITIONS REQUISES POUR RÉUSSIR**
- Doit être âgé de 18 ans ou plus
- Devrait être une personne de personnes
- Expérience de vente au détail passée préférée, mais pas nécessaire
- Solides compétences en matière de service à la clientèle et de communication verbale
- Capacité démontrée à s'épanouir dans un environnement d'équipe
- Connaissance des fonctions des caisses enregistreuses
- Capacité d'effectuer rapidement des mathématiques de base
- Volonté de travailler selon un horaire flexible qui peut inclure des week-ends et des jours fériés
- Capacité de : soulever 4 lb fréquemment ; soulever un maximum de 8 lb à l'occasion ; s'agenouiller ou s'accroupir fréquemment ; pousser ou tirer 50 lb sur 200 pi à l'occasion ; se tenir debout pendant de longues périodes de temps ; grimper à des échelles à l'occasion ; monter et descendre les escaliers fréquemment (selon l'endroit)
- **JOB MISSION**
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

**MAJOR ACCOUNTABILITIES**
- Provide customer service using proper selling techniques, product knowledge, and the **GUEST** service model:

- ** G**reet and make customer contact
- ** U**nderstand the customer's needs
- ** E**ducate the customer on product features and benefits
- ** S**olve any customer problems/answer any questions
- ** T**ransact the sale through suggestive selling, multiple selling, and effective closing
- Correctly measure and fit customers with appropriate NB product
- Inform customers about any promotions we have running
- Keep the floor always looking its best - neat, organized, and well stocked
- Make sure items are labeled and price marked properly
- Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
- Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

**REQUIREMENTS FOR S

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