Base Manager, Full-time

2 weeks ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Edmonton location is seeking an experienced Base Manager to support our diverse operations.

**Description**:
The Base Manager is responsible for the strategic direction and leadership for the overall administrative operations, which includes staff and service administration. This role is to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction while building relationships and ensuring the integration of strategic plans with company operations.

**Responsibilities**:

- Establishes the overall vision and direction for the implementation of the internal operations.
- Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
- Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
- Meet regularly with department heads and senior management; facilitate resolution of issues/problems between business units and/or departments.
- Responsible for appropriate staff levels to meet requirements of the department.
- Responsible for recruitment, hiring, terminations and performance management.
- Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
- Enhance and develop policies, procedures to meet the goals of the department.
- Budget preparation and monitoring of the department.
- Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
- Analyzes and report on the daily, monthly and annually department’s key performance indicators and industry trends.
- Develop and implement strategies around improving the financial performance of the department.
- Negotiating contracts with customers.
- Handle Customer enquiries and complaints.
- Analyze the Customer’s concern and present options to solve their issues.
- Measure and monitor key customer service areas.
- Review and use the monthly statements to ensure expense control and proactively plan service and sales goals.
- Examines reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- Completion of a Post-Secondary diploma or degree in a related field preferred.
- Minimum of five (5) years previous management experience, including direct experience with operations, business processes and leading teams.
- Previous working experience in the aviation industry with direct working knowledge of main terminal, charter, cargo and fueling operations in an airport facility is preferred.
- Ability to obtain/hold an airport Restricted Area Identity Card / Restricted Area Pass and required security clearances.
- Must possess a valid driver’s license with clean drivers abstract.
- Effective leadership skills, with a strong focus on operations and business processes.
- A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
- Excellent interpersonal and communication skills, including written and verbal skills, to communicate with all levels of the organization and multiplate stakeholders.
- Good financial and business awareness.
- Well-developed interpersonal skills, including a demonstrated ability to influence and negotiate and a track record of dealing successfully with internal and external stakeholders.
- Ability to effectively manage multiple priorities and

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