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Operations Manager, Full-time

5 months ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Edmonton location is seeking an experienced Operations Manager to support our diverse operations. This is a full-time position.

**Description**:
The Operations Manager is responsible for the strategic direction and leadership for the overall fueling and charter operations, which includes staff and service operations.

**Responsibilities**:

- Oversees and directs all aspects of Group Operations, Customer Service, and Security.
- Strategizes, reviews and coordinates operations and efficiencies with the Base Manager.
- Oversees ramp/fuel activity, in conjunction with supervisors, QA/QC and Fleet Maintenance Control.
- Works in conjunction with the Fueling Supervisor for the inventory control management of Aviation Fuel Products.
- Works with supervisors to ensure that the training and record keeping system is in place and maintained.
- Manages the Safety Management System (SMS) and Reporting System at the base, in coordination with the Base Manager.
- Updates various types of operational manuals, trainings manuals, qualifications records and local ERP in coordination with Base Manager.
- Communicates with various customers, contractors and the Airport Authority as required.
- Provides crew coaching as required.
- Issues POs for operations purposes when required.
- Manages budget for the base in coordination with the Base Manager.
- Provides/prepares quotations for Ramp/Fuel Service for contracts in coordination with the Base Manager as required.
- Maintains Weekly Rack Rate of Aviation Fuel Product Adjustment.
- Creates operational memos and local policies in coordination with the Base Manager.
- Improves the operational systems, processes and policies in support of the organization’s mission in coordination with the Base Manager.
- Communicates with head office for various types of operational matters including HR issues when needed.
- Communicates and works with Base Manager and all supervisors in YEG, Director of Fuel, Director of Airports, QA/QC Manager, EFC Fleet Manager and HR.
- Manages various types of Company Audits and post-audit procedures.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- Completion of Post-Secondary diploma or degree in a technical field preferred.
- Previous working experience in the aviation industry with direct working knowledge of operations in an airport facility is preferred.
- An understanding of ramp handling, fueling, security regulations, and cargo procedures is an asset.
- Minimum five or more years’ previous management experience with proven leadership abilities.
- Ability to obtain/hold an airport Restricted Area Identity Card / Restricted Area Pass and required security clearances.
- Must possess a valid driver’s license with clean drivers abstract.
- Effective leadership skills, with a strong focus on operations and business processes.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.
- Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
- Excellent interpersonal and communication skills, including written and verbal skills, to communicate with all levels of the organization and its executive team.
- Good financial and business awareness.
- Strong quantitative and critical thinking skills.
- Professional, punctual, meticulous and diligent.
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can Offer?**
- Competitive compensation
- Extended Health and D