Residence Service Representative

2 weeks ago

Nanaimo, Canada Vancouver Island University Full time

**Residence Service Representative**:

- Employment Group
- CUPE
- Position Number
- 00787
- Division
- VP Administration and Finance
- Department
- VIU Student Residence
- Campus
- Nanaimo campus
- Location
- Nanaimo, British Columbia
- Country
- Canada
- Appointment Type
- temporary part-time
- Workload
- 0-40 hours per week with hours to be submitted on timesheets Evenings and/or weekends may be required
- Start:

- As soon as possible
- Appointment End Date
- 01-Aug-2024
- Posting Restrictions
- Appointment may end early or be extended.
- Applicant Documents
- CV/Resume, Cover Letter, Referees/References
- Posted Date
- 20-Jul-2023
- Closing Date
- 02-Aug-2023
- Job Reference
- 2154

**Duties**:
Responsible for providing excellent customer service to students and during the summer months to hotel guests.

Administrative and Reception including: data entry, word processing, filing, sorting mail; processing room reservations for summer guests; and accurately reporting daily financial transactions. Assist in maintaining efficient file storage ensuring student safety. Provide courteous and professional customer service to students on a year round basis, following customer service and student development guidelines, both face

Track inventory for items signed out, tracking all student keys and monitoring contractor use of keys, completing maintenance request forms as needed and calling in contractors (from a list of specified contractors) when necessary. Assist Residence Life Staff with events through answering Community Leader questions, logistics support, monitoring facilities. Assist with tidying, organizing and maintaining basic cleanliness of building.

Train new Residence Services Representatives or Residence Life Coordinators on all aspects of daily front desk procedures. Address student concerns relating to problems with academic, family, friend, relationship or other situations by referring to appropriate resources as guided by VIU Student Residence procedures.

**Preferred Qualifications**:
Minimum Grade 12, moderate to intermediate level computer skills, working knowledge of MS Office and experience working with database programs.
Customer Service oriented with an ability to maintain confidentiality and deescalate conflict.
Demonstrated ability to exercise good judgment, tact, diplomacy and problem solving skills in a cross-cultural environment.
- VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities._

**Note**:

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