Information Technology
2 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 30 to 35 hours per week
- Education: Bachelor's degree
- Experience: 2 years to less than 3 years
- Electrical, electronics and communications engineering, other
**Work setting**:
- Help desk
- Consulting firm
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Install, maintain, troubleshoot and upgrade Web-server hardware and software
**Computer and technology knowledge**:
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Information management system
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is your current level of study?
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