Front Desk Agent

3 weeks ago


Vancouver, Canada Easter Seals BCYukon Full time

**What You’ll Do**

Easter Seals BC/Yukon is seeking a part-time Front Desk Attendant/Guest Services Representative for Easter Seals House, our home away from home for families traveling to Vancouver. The Guest Services Representative/Front Desk Attendant provides a safe and secure environment for residents and visitors.

**Responsibilities**
- Manage reservations and reservation enquiries.
- Register arriving guests and check out departing guests.
- Present statements of charges and process payments.
- Maintain an inventory of vacancies, bookings, and room assignments.
- Accurately record day to day happenings using appropriate methods; maintain logbook and complete occurrence reports.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
- Record all maintenance issues.
- Coordinate inter-departmental communication.
- Perform other duties as assigned.

**What you bring**
- Completion of high school or equivalent is usually required. Previous work experience in hospitality or a social service environment as a volunteer or in a support capacity may replace formal education requirements.
- Strong customer service skills and positive attitude.
- Professional phone etiquette.
- Ability to work with little supervision.
- Willingness to learn from co-workers.
- Basic computer knowledge.
- Ability to multi-task.

**What's In It for You?**

We invest time and resources into making sure Easter Seals BC/Yukon is as good as the people we hire. Here are some of the reasons we attract the best people:

- **Part Time (16 hours)**:Mondays and Fridays4:00pm to 12:00am, plus (ideally) other shifts as may be needed.
- **Environment**: Stimulating and challenging work environment.
- **Health**: Medical Group Benefits after probation period.
- **Equal opportunities**: We believe that all employees have the right to equality, equal opportunity, fair treatment, and an environment free of discrimination.

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: $16.40-$16.90 per hour

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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