Quality Improvement Leader

3 weeks ago


Whitby, Canada Ontario Shores Centre for Mental Health Services Full time

The Quality Improvement Leader is a strategic and tactical partner in helping to create a culture of continuous quality improvement at Ontario Shores and plays a key role in supporting the organization to advance the quality of care and ensure continuous readiness for Accreditation. Together with the Manager, Quality, Recovery and Patient Experience, the Quality Improvement Leader will advance a culture of learning and continuous quality improvement in collaboration with key stakeholders as well as ensure compliance with Accreditation standards and required organizational practices at Ontario Shores.

**KEY DUTIES AND RESPONSIBILITIES**:

- Build, manage, and ensure implementation of an effective quality system inclusive of planning, quality improvement, quality control and assurance that leads to positive and measurable impact on the quality of care provided by Ontario Shores.
- Continuously advance operational effectiveness through the coaching and training of staff in the use of continuous improvement tools and methodologies.
- Coordinate with Managers/Directors to develop and implement QI initiatives and act as a knowledge expert and resource for the evaluation of QI projects within their programs and portfolios to ensure strategic alignment and optimal use of resources.
- Lead, train, and monitor quality initiatives, identify and evaluate root causes for project issues, and recommend innovative strategies for improved outcomes.
- Analyze, track, trend, and follow-up on organizational performance data and metrics in order to make recommendations.
- Provide guidance on the annual quality improvement workplans for each Quality and Recovery Council
- Support the annual Quality Improvement Plan, Accreditation action plans and key corporate quality and safety initiatives aligned to the portfolio
- Ensure that the needed data is collected on a timely basis, regular reports on progress prepared and distributed and make recommendations for future improvements based on data.
- Perform cross functional and other duties assigned and/or requested.
- Qualifications Required and Preferred**QUALIFICATIONS**:

- Master’s degree in Health Science, Business or Health Administration.
- Minimum of 3-5 years’ experience in healthcare; Patient Experience, Quality Improvement and Project Management.
- Formal training (certification preferred) in improvement methodologies (LEAN, Six Sigma, IHI Model for Improvement, Project Management).
- Expertise in Quality Improvement Tools (PDSA, Process Mapping/Flow Diagrams, Cause and Effect Diagrams, Pareto Charts, Creativity Methods, Affinity Diagrams, Force Field Analysis, Tree Diagram, Run Charts, Shewhart Charts etc.).
- Expert knowledge of Accreditation Canada Standards, Required Organizational Practices and Accreditation Canada processes and have experience leading teams in preparation for Accreditation Canada surveys (preferably in a hospital environment).
- Efficiency in Word, Excel, Access, Power Point, Visio, SPSS, Chart Runner, Mural or other collaborative intelligence platforms
- Excellent strategic thinking skills and ability to demonstrate value to various key stakeholders.
- Proven leadership skills and experience and effective change agent.
- Ability to inspire/influence others to believe in a culture of continuous quality improvement and learning.
- Ability to handle job-related matters in a professional, diplomatic and confidential manner.
- Strong problem solving, analytical, organizational, interpersonal and customer service skills.
- Highly organized, attentive to detail and task-oriented as demonstrated by previous work experience.
- Demonstrated ability to prioritize, align and oversee multiple projects and competing demands.
- Excellent written and verbal communication skills including the ability to facilitate workshops, make compelling presentations to diverse audiences.
- Comprehensive knowledge of evaluation measures to ensure sustainability.
- Proven ability to work collaboratively to ensure adequate resources are brought to bear to meet client needs throughout the organization.
- Fluent in principles of Adult Education.
- A body of knowledge that is theoretical, ethical, practical and clinical.
- Sound working knowledge of advocacy and ethics principles, corporate mission, vision, values and related healthcare legislation
- Closing Date- 8/8/2023- Ontario Shores is committed to ensuring the health and safety of all of our patients, staff, and community, and as a result, has implemented a mandatory COVID-19 Vaccination Policy in accordance to the Government of Ontario’s directive around mandatory vaccination policies. All new hires must be fully vaccinated (two weeks post second dose) prior to starting employment with Ontario Shores (note: those seeking a medical exemption or an exemption related to a Human Rights Code Ground must provide documentation for approval).- We are dedicated to promoting the safety and well-being of patients, employees, and v



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