Technical Support Intern
4 weeks ago
**Position Title**: Technical Support Intern
**Requisition ID**:33362
**Career Group (ADSP)**:Administrative
**Division**: Qc - SI Technologie de l'information (80069048)
**Department**: Information Systems
**Position Location**: METRO ON - 5559 DUNDAS STREET W (#A-DUND)
**Province**: Canada : Ontario
**Position Type**: Intern/Student
**Summary**:
The Technical Services Intern is responsible for disposal of obsolete hardware, and inventory clean up in the SCCM system for the Ontario Division. May provide support to the technical co-ordinator’s managing incidents.
**Specific Responsibilities**:
- Responsible for clean up of all computer and peripheral equipment. This could include some pre-testing of equipment, removal of hard drives, removal of memory, etc.
- Retire all hardware in the SCCM system.
- Organize and sort all computer hardware and place in disposal bin, transport the bin to the warehouse at Dundas for e-waste pick up.
- May be required to prepare excel spreadsheets to capture serial numbers, mac addresses etc.
- Manage the Avaya Phone inventory as required.
- Communicate effectively with other team members for direction.
- Provide support to the Technical team for incident management of tickets as required.
**Qualifications**:
- Post Secondary education (Certificate/ Diploma/ Degree) Computer Science, or Information Systems background would be an asset.
- A+ certificate would be an asset.
- Ability to lift up to 20lbs and move equipment
- Good organizational, troubleshooting, attention to detail
- Good communication both written and verbal
- Time management skills
- Team player
**_
Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment._**
**_ Only applicants that meet the qualifications will be contacted._**
**_ We respectfully request no calls or unsolicited resumes from agencies._
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