Samsung Sales Supervisor

6 months ago

Montréal, Canada OSL Retail Services Inc Full time

Overview:
**Do you have a passion for Tech?**

Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

**Who are we?**

OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry.

As an OSL Samsung Sales Supervisor, you will support the Sales Manager and Assistant Manager in ensuring that your store delivers excellence in Customer Experience and Operations, support the Samsung brand, and drive our team meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.

**Here’s where you come in**

Reporting to the Sales Manager, the Sales Supervisor works with a team of sales representatives to deliver an amazing level of customer service. You lead in delivering the very best customer experience and operations in the day-to-day function of the store by leading a talented team of sales representatives. You are a strong ambassador of the Samsung brand. You’re passionate and want to sharpen your skills to grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with others we’re all about family.

**A day in the life of a Sales Supervisor**:

- Support all aspects of sales, customer service, and sales representative team development.
- Execute strategies to drive sales across multiple categories.
- Participate in recruiting, training, scheduling, and managing sales representative performance.
- Coach sales representative team on expectations and sales standards.
- Support sales team on the sales floor by interacting with customers and uncovering customers' needs through skilled questions.
- Support in leading daily and monthly store meetings.
- Support management team in key-holding, store opening, and store closing responsibilities.
- Uphold professionalism and integrity at all levels.
- Ensure team members are up to date on policies and procedures.

**Good thing you have what it takes**:

- Minimum 2 years of retail experience.
- Ability to drive sales and provide excellent customer service.
- Embody the Samsung brand and care about customer needs.
- Possess high level of interpersonal and customer skills.
- Strong management, coaching, and leadership abilities.
- Ability to recruit and build a team.
- Detail-oriented and results-focused.
- Effective decision-maker and problem-solver.
- Flexible to work beyond traditional business hours.
- Bilingual in English and French

**Key Skills Needed**:

- Leadership
- Sales
- Coaching
- Communication skills
- Retail management
- Recruitment
- Customer service
- Interpersonal skills
- Problem-solving

**What’s in it for You?**
- $24/hr Base Salary with industry leading bonus structure
- Exciting incentive programs
- Comprehensive health and dental plans
- Discounts on the newest technology
- Great employee referral program
- Ongoing continuous training
- Local, regional, and national career growth opportunities

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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