Samsung Galaxy Consultant

Overview:
**Do you have a passion for Tech?**

Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

**Who are we?**

OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry. How cool is that?

**Here’s where you come in**

You’re a tech guru. You’re hungry to master all knowledge on the latest technology and deliver awesome customer service. Of course, you’ll be asked to meet business objectives, and be a strong ambassador the Samsung Brand. You’re passionate and want to sharpen your skills to grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with others we’re all about family.

**A day in the life of a Galaxy Consultant**:

- Reporting to the Operations Manager, the Galaxy Consultant manages the process of troubleshooting and diagnosing product errors on behalf of customers while solutioning their needs and requirements appropriately
- Demonstrate excellence in customer service and build relationships by educating consumers on how to use Samsung products effectively
- Making customer outbound calls as required to ensure they are knowledgeable on repair processes
- Liaise with Sales Managers to train staff on all areas surrounding repairs, warranties, trade-ins and returns
- Maintain productivity standards with regards to quality service, first time resolution and customer satisfaction
- Coordinate and provide support to executing in-store demos and scheduled events, supporting HQ initiatives and directing traffic during busy periods

**Good thing you have what it takes**:

- Minimum 2 years of retail experience
- Maintains knowledge on new technology and recent trends; tech-savvy with strong ability to diagnose and repair electronics products
- Will embody the Samsung brand in every interaction with customers and genuinely care about their individual needs
- Must have high level of interpersonal, communication and presentation skills to work with others, motivate employees and conduct training as required
- Possesses strong coaching and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
- Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
- Effective decision-maker and problem-solver with strong customer service orientation
- Ability to offer excellent service while achieving operational standards
- Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

**What’s in it for You?**
- Competitive salary; we will identify and reward commitment to excellence in service and sales
- Exciting incentive programs
- Comprehensive health and dental plans
- Discounts on the newest wireless technology
- Great employee referral program
- Ongoing continuous training (online and in classroom) to support your personal and professional development
- Local, regional, and national career growth opportunities

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.