Customer Service Specialist

1 month ago

St John's, Canada PAL Airlines Full time

At **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for

**PAL Airlines** is currently seeking **Customer Service **Specialists** **to join our team in **St. John's, NL.**

**Duties and Responsibilities**:

- Provide to passengers and airport locations, accurate information regarding flight interruptions, delays, and cancellations.
- Rebook and reroute affected passengers to their destination, ensuring mínimal inconvenience and delays.
- Provide updates to passengers on the status of their flight and assist with alternative arrangements.
- Monitor and manage flight disruptions, making real-time decisions to minimize passenger impact and ensure customer satisfaction.
- Maintain accurate and up-to-date records of passenger information, flight disruptions, and customer interactions.
- Communicate effectively with other departments and teams, including operations, reservations, and airport staff.
- Continuously improve customer service processes and procedures to enhance the overall passenger experience.

**Qualifications**:

- High school diploma or equivalent; further education preferred.
- Proven experience in a customer related role, preferably in the aviation or travel industry.
- Strong communication and interpersonal skills.
- Ability to multitask and handle high-pressure situations with a positive and customer-focused attitude.
- Proficiency in Microsoft Office and experience with reservation systems preferred.
- Ability to work evenings, including weekends and holidays.

**What we offer**:

- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Program
- Personal travel privileges with PAL and interline agreements with multiple airlines

**CLOSING DATE**: Applications will be accepted until December 21, 2023.

**#PALAirlines

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