Remote Customer Service Phone Agent

4 weeks ago


St John's NL, Canada Vish Full time

Vish is hiring an Onboarding SpecialistWould you like to be part of one of Canada’s most promising start-ups? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require a Customer Success Specialist to join our customer success team.The RoleAs the Customer Success Specialist, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required.At the local level, Vish helps salons eliminate waste, manage their inventory, increase service revenue and provide valuable insight into their color business. At the global level, Vish will revolutionize supply chain management for the entire hair color industry.Role RequirementsEnd-to-end account management (customer onboarding, training, support)Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they ariseUtilize HubSpot / CRM to track customer dataManage customer support inquiriesSupport the customer success team when necessaryOther duties as requiredApplicant QualitiesStrong written and verbal communication skillsExceptional customer service skillsEvidence of independence and self-starter attitudeTech-savvy with the ability to navigate new software effortlesslyBachelor's degree (or equivalent) from an accredited universityExperience with MS ExcelExperience with HubSpot is an assetEvidence of critical thinking and problem-solving skillsWhy choose us?



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