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Parts Support Coordinator

4 months ago

Winnipeg, Canada MacDon Industries Ltd Full time

**PURPOSE and SCOPE**

The Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.

**PRIMARY JOB RESPONSIBILITIES**

**The following are the main job responsibilities and priorities for this position**:

- Order entry including EDI orders.
- Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
- Monitor backordered items and expedite delivery creation and shipment of needed products.
- EOP order entry and credit approval.
- Tracking distributor and dealer orders, allocation and shipments.
- Share in responding to after hour’s emergency parts request (weekday evenings, during peak harvest season).
- Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.
- Other duties as assigned.

**QUALIFICATIONS**

**Education and Experience**
- Post Secondary education in Business Administration (Business Certificate, Business Diploma or University Bachelor Degree) or related field is preferred
- Minimum one to two years working in a distribution environment dealing with order entry, tracking and customer service.
- Background in Agriculture an asset
- Experience with Microsoft Office products required.

**Skills and Knowledge**
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Excellent communication and organizational skills.
- Ability to take the initiative and problem solve.
- Mechanically inclined with a strong mathematical proficiency.

Schedule:

- 8 hour shift

Work Location: One location