Its Help Desk Analyst

1 month ago

Edmonton, Canada NAIT Full time

**NOTE: This is a temporary position ending on or before December 22, 2023.**

**_If YOU are _**_customer-focused, possess excellent written and verbal communication skills, and good organizational and analytical skills, COME JOIN OUR TEAM_**

**Key Responsibilities**:

- Provide friendly and professional help desk service to NAIT staff and students
- Provide services to staff and students in a BYOD environment
- Multitask & actively problem-solve issues in a fast-paced environment
- Investigate faults, user incidents/requests
- Understand escalation paths, and proactively escalate incidents/requests
- Liaise with other IT staff members, Local Area Experts, or other NAIT depts.
- Monitor the progress of incidents/requests, and keep clients informed
- Ensure user interactions are promptly recorded and accurately updated
- Identify and communicate trends and patterns, emerging issues
- Provide desktop services; including hardware deployment, repair, troubleshooting, and upgrades
- Create, review, and maintain technical knowledge base articles
- Support new technologies and services, which create and support the end-user computing environment
- Provide shift coverage during regular Help Desk hours of operation, and on-call coverage for after-hours support

**Qualifications**:

- Information technology-related diploma

**Remuneration**: $2,047.79 - $2,713.25 bi-weekly plus comprehensive benefits package

**Please submit a resume and Cover Letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

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