Customer Experience Specialist

6 days ago


Etobicoke, Canada Snuggle Bugz Full time

At Snuggle Bugz, we're seeking a charismatic and energetic Customer Experience Specialist to join our team. As a key member of our in-store team, you will provide exceptional customer service, build meaningful relationships with our friends, and drive sales through expert product knowledge.

About the Role

This part-time role is perfect for someone who enjoys working in a fast-paced environment, is comfortable on their feet, and can lift up to 50 pounds. You'll be responsible for handling cash transactions, operating Point of Sale systems, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service in person and over the phone
  • Process POS transactions, including sales, inventory look-ups, and special orders
  • Act as a product expert, assisting friends in finding the best products to meet their needs
  • Receive store shipments and stock replenishment
  • Maintain a clean and organized store environment, including Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms)
  • Assist with merchandising and store promotional signage
Requirements
  • 1 year of retail sales experience (preferred)
  • Strong interpersonal skills and ability to empathize with customers
  • Comfortable working in a team environment and able to lift up to 50 pounds
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer
  • $17.50 per hour
  • On-site parking
  • Store discount
  • Flexible scheduling

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