National Compliance Analyst

3 weeks ago

Toronto, Canada First General Services Full time

**COMPLIANCE ANALYST**

**Company Background**

Established in 1983, First General has been the lead choice for property damage restoration services of property owners, insurance companies, policy holders and property managers during times of crisis.

Our services include, water damage restoration, structural drying, fire & smoke damage restoration, wind damage restoration, catastrophic storm response, and more.

**Position Summary**

First General is looking to fill the position of a Compliance Analyst to enhance our team and elevate our client service delivery expectations and client experience.

The primary responsibility of the Compliance Analyst is to ensure key performance indicators and compliance metrics are exceeded.

**Essential Duties & Responsibilities**

**KPI/Metrics/Scorecards**
- Review network performance and prepare internal scorecard.
- Provide monthly analysis on performance.
- Review client monthly/quarterly scorecards and provide analysis.
- Provide weekly reporting.
- Review trends with Executive Team.
- Liaison with office owners to provide training mentoring sessions to improve scorecard performance.
- Complete work within our main operation systems; Xactimate, Symbility, and other estimating platforms
- Schedule monthly calls with each region to review performance.
- Schedule calls with offices who are not performing to review scorecard metrics and discuss areas of improvement.

**Onboarding new offices**
- Onboard new employees in the Network (training in systems and scorecards).
- Set up Xactimate Licenses

**Estimate Reviews**
- Assist with ongoing training of the Network and other team members in the department with processes related to estimating if requested.

**Competency - Knowledge, Skills and Abilities**:

- Knowledge of estimating platforms; Xactware Products, Symbility, and other estimating software - as asset
- Knowledge of estimating principles for the insurance industry - an asset
- Excellent Communication skills
- Typing skills
- The ability to communicate effectively in English & French is an asset.
- Problem solving and Conflict Resolution skills
- Priority Management skills
- Ability to work independently
- Ability to pass and maintain a satisfactory background check
- Ability to maintain a high level of confidentiality

**Education and Experience**
- Experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.
- Bachelor’s Degree or equivalent experience in insurance claims or related field
- The ability to communicate effectively in English & French is an asset.

**As this position evolves, new duties may be added upon review with Compliance Analyst.

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-01-07

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