Resident Manager

3 weeks ago


Regina, Canada Towers Realty Group Full time

Towers Realty Group is a commercial, multi-family and condominium property management and development firm with a focus on Manitoba and Saskatchewan. We believe that by delivering an exceptional experience and place to live and work, we maximize value for all our tenants, owners, investors and employees.

We are committed to honesty, integrity, innovation, collaboration, respect and service excellence. At Towers, we believe in providing an exciting and rewarding place to work through opportunities for growth and advancement as well as ongoing education and professional development.

**Job Title: Resident Manager**
**Company: Towers Realty Group Ltd.**

The Resident Manager position with Towers Realty Group is in our Regina Greens on Gardiner Rental Community. The Resident manager is a key position as they are tasked with building and maintaining relationships with residents, assisting in the effective and efficient retention of existing residents and ensuring that tenant issues are handled promptly and professionally. Duties include but are not limited to:
**Responsibilities**:

- Setting high customer service standards & ensuring positive resident relations and resident satisfaction.
- Collect rent and follow up on defaults
- Answer and deal with Resident Complaints
- Inspections of vacant and upcoming suites
- Lease and show suites
- Prepare and deliver bank deposits
- Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
- Schedule maintenance, painters, and cleaners
- Complete move-in and move-out reports and inspections
- Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
- Conduct Customer Satisfaction surveys to inbound and outbound Residents
- Updating Resident database (Yardi)
- Update and maintain the accuracy of the information on resident files and lease documentation
- Ensure service of documents and annual inspections are dealt with per Towers policies and the local Residential Tenancy Act.
- Following up on or inputting Resident Retention related work orders
- Dealing with evictions and tenancy board filings and attendance at tenancy board hearings as required.
- Back up to Leasing Agent as needed
- Other Resident and customer service-related duties as assigned by the Property Manager
- Other duties as assigned.
- Have a professional appearance, pleasant demeanour, and positive attitude
- Proven experience in successfully dealing with and resolving conflict
- Emergency overtime and On Call Rotation required
- Previous experience in Customer Service and performing administrative functions
- Have a valid driver’s license
- Be willing and able to work irregular hours, including evenings and weekends.
- Possess excellent English communication skills,
- Be highly organized and capable of meeting deadlines in a busy, high-pressure environment.
- Able to take direction and work independently as well as part of a team
- Is a self-starter and capable of multi-tasking
- Able to provide a criminal record check free of relevant convictions

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- On call

Ability to commute/relocate:

- REGINA, SK: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service and problem solving: 2 years (preferred)

Work Location: One location


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