Property Manager

2 weeks ago

Regina, Canada Avana Developments Inc. Full time

**Avana Developments Inc.** is a high-growth company in its eighth year of business, and has emerged in the Western Canadian construction industry as a leading purpose-built developer. Driven by a team of motivated and enthusiastic leaders with an unwavering entrepreneurial spirit, Avana is dedicated to providing the community with beautiful, attainable, and safe rental homes.

We are expanding our team of professionals and are seeking highly organized, hard-working individuals, committed to personal development and excellence, who share similar goals and core values with our team. Our values guide everything we do: act with honesty and integrity, evolve with innovation and improvement, lead our community in social responsibility, incubate entrepreneurial spirit and personal development, while encouraging accountability.

We are hiring a **Property Manager** to join our Regina team. The successful applicant will succeed in a fast-paced, progressive career, enjoy working with people in a team environment and provide outstanding customer service. Working collaboratively with the existing team and reporting to the Vice President, Residents, this is a full-time salary role designed to manage the customer experience and daily operations for one of Avana’s existing residential rental property portfolios and the associated residents.

**Key Responsibilities**:

- Promote, ensure and maintain a positive resident experience throughout all resident touchpoints, from initial contact, through possession and through to the move-out.
- Finalize all necessary details with residents and execute lease agreements via DocuSign.
- Complete professional management, acting as the ongoing, primary point of contact for all residents, scheduling and executing walk-throughs, rent collection and arrears management, monthly review and submission of all related reports, and the implementation of existing plan to collect on delinquencies. Review of utility charge report on a quarterly basis.
- Ensure overall customer service, including implementation of 7, 30 and 90-day resident checks for newly acquired residents. Request of online reviews, including Facebook and Google reviews.
- Ensure you are well-educated and adhering to the provincial tenancy laws and regulations.
- Oversee maintenance requests managed by the Avana Maintenance Manager, including delegation and resident survey follow-up. Hire and provide maintenance staff with identified deadlines and ensure they are met. Gather quotes and gain approvals for all maintenance work.
- Oversee ongoing seasonal maintenance such as landscaping, snow removal and regular cleaning of common areas (i.e. show suite) at the highest standard. Ensure portfolio properties are always well maintained and visually appealing. Oversee quarterly suite inspections.
- Initiate new relationships with trades and gather pricing information to ensure Avana is receiving the best value. Maintain relationships with all trade partners/vendors.
- Schedule and maintain a shared calendar in accordance with upcoming lease renewals, move-in and move-out inspections, quarterly inspections and Office of Residential Tenancies Hearings.
- Maintain accurate record of KPIs for monthly reporting, including existing resident retention client satisfaction and delinquency rates.
- Collaborate effectively with the marketing team on resident engagement, identifying opportunities by studying our target demographic and current market analysis.
- Attend and represent Avana at various community events and functions.

**Skills and Qualifications**:

- Class 5 Driver’s License with clean driver’s abstract.
- Possess great customer service, transparent communication, and strong sales skills.
- Preference to work in a fast-paced environment and a commitment to excellence.
- Accuracy and attention to detail, with fantastic organizational, problem-solving and time management skills. Ability to exercise tact and maintain confidentiality at all times.
- Be independent with the ability to be a team player.
- Marketing knowledge/experience would be considered an asset.
- Computer literacy is required. You will be required to use Property Management software as well as G-Suite, Adobe and Microsoft programs. Experience with Yardi is an asset.
- Proven experience in the real estate/property management industry is considered an asset.
- Preference will be given to applicants with a post-secondary education degree or equivalent experience in a related field.
- In this position, you need to be flexible to work outside of the regular office hours, including evenings and weekends during busy seasons or times of the month.

**Compensation Package**:

- **Salary Range**: $55,000 - $75,000 based on education and experience. Salaries are reviewed annually in October.
- **Benefits**: Dental and medical benefits package. Avana covers 80% of the cost. Option for employee to purchase disability and life insurance.
- **Pension**: The Pension Plan will c

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