Learning Services Coordinator

5 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 14 months**

Accountable to the Manager, Learning Services, the Learning Services Coordinator is responsible for providing proactive, student-focused, and exceptional front-line service to WatSPEED clients, University of Waterloo students as applicable, instructors, staff and faculty. They must be knowledgeable of all aspects of the department, the university as a whole and be able to provide Level 1 technical support as needed. This position handles each interaction professionally, effectively, empathetically and in accordance to the University’s values toward diversity, accessibility and inclusion.

**Responsibilities**:
Level 1

Supports the initiatives of WatSPEED by completing all tasks associated with the successful implementation of our non-credit course offerings. Ensures an exceptional WatSPEED learning experience for our non-credit learners. Learn and have a working knowledge of each role in Learner Services.

Administrative Responsibilities
- Provides customer service to all professional development, non-credit students and corporate clients (ie. Sales, product enquiries, registration, refunds/withdrawals)
- Provides student service for uWaterloo students taking online courses. As well as providing answers for a variety of inquiries related to accredited courses at the University of Waterloo and affiliated schools for perspective and current students as well as Alumni
- Prepares, secures and sends educational materials (e.g. program certificates)
- Works with other departments and affiliated colleges as required (e.g. Registrars’ office, Alumni, Access Ability Services, etc.)
- Maintains accurate records (registration, refunds, financials, certificates, corporate training records, etc.)
- Applies the policies to a customer/student’s situation and finds a reasonable solution which works within the policies and accommodates the customer/student needs
- Upholds confidentiality and privacy of student information, inquiries and cases as per University Policy 46
- Updates team outlook calendar regularly
- Gathers and maintains statistics as requested

WatSPEED Coordination
- Event plans for each in class course (up to 3 courses/day, max 60 people)
- Coordinates all aspects of preparation for the in-class offerings (registration, catering, materials, etc.) and corporate training sessions
- Communicates with course instructors to ensure all course materials are ready and accommodate last minute course offering adjustments and other requests
- Host online learning sessions as needed
- Completes all aspects of Online WatSPEED courses, registration, verification, customer service
- Opens the training facility, ensures computers and equipment are functioning properly, greets students and instructors
- Closes the training facility, ensures the doors are locked and the building is secure
- Maintains course records, sends all communications to customers, instructors, and staff
- Verifies and issues program certificates for in class, online and corporate classes

Financial Responsibilities
- Cross-references WatSPEED registration reports against invoices, investigates any anomalies and resolvesthem
- Completes bank reconciliations (cash/cheque, Point-of-Sale terminal, and ecommerce transaction report) for funds received for WatSPEED. When anomalies occur, the incumbent is responsible for investigating and resolving them or escalating them to the Manager
- Prepares monthly invoices and submits them (Department Transfers, Provost Office Reimbursements)
- Processes POS transactions, assists customers with online registrations, and completes phone registrations
- Maintains/stores financial records, follows PCI compliance regulations, inspects POS terminal regularly
- Applies the appropriate Unit 4 account numbers for registrations, funds received, department transfers, shipping, expenses, etc.

Technical Support
- Provide basic technical support to WatSPEED students and instructors participating in virtual, online learning sessions
- Assists customers with navigating the registration pages and ensures successful registration
- Directs students to the correct online instructions to complete tasks in Quest
- walks them through the instructions when needed
- Gathers relevant information regarding technical issues and escalate them accordingly
- Begins to provide input into the development and upgrades of administrative and registration systems to improve function and efficiency and user ability
- Problem solves a variety of functional issues with administrative systems and equipment (photocopier, projectors, computers)

Other
- Collaborate as a team to make improvements in WatSPEED and LS services. This includes reviewing market research and student feedback to make recommendations for new and existing programs and other projects as assigned
- Other duties as assigned

Level 2
- Fulfills all responsibilities of the Learning Services Coordinator, being knowledgeable in each role of the position w

  • Learning Services Coordinator

    5 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** Accountable to the Manager, Learning Services, the Learning Services Coordinator is responsible for providing proactive, student-focused, and exceptional front-line service to WatSPEED clients, University of Waterloo students as applicable, instructors, staff and faculty. They must be knowledgeable of all aspects of the...

  • Coordinator, Regional Learning

    6 months ago

    Waterloo, Canada MNP LLP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Learning & Development team as a Coordinator, Regional Learning & Development. This diverse team of professionals challenges the status quo by...

  • Learning Facilitator

    5 months ago

    Kitchener-Waterloo, Canada Karis Disability Services Full time

    **PERMANENT PART-TIME LEARNING FACILITATOR** **(24 hours/week)** **West District** The Learning Facilitator promotes and facilitates professional learning both within Karis Disability Services and with other stakeholders as delegated. The Learning Facilitator will work collaboratively with the Workplace Learning team as well as the District administration...

  • Learning Facilitator

    4 weeks ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Director, Learning and Education

    5 months ago

    Waterloo, Canada CarePartners Full time

    Who We Are: CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing...

  • Learning Operations Manager

    5 months ago

    Waterloo, Canada GHD Full time

    **At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.** That’s why we pledge to support and empower all our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients, and partners, you'll make an impact that...

  • Research Programs and Services Coordinator

    4 weeks ago

    Waterloo, Ontario, Canada University of Waterloo Full time

    OverviewThe University of Waterloo Library is a hub for learning, research, and innovation, providing interdisciplinary spaces for collaboration and knowledge sharing. As a key partner in the University's mission, the Library equips researchers and students with critical skills to drive positive change. With a commitment to equity, diversity, inclusion, and...

  • Research Programs and Services Coordinator

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview The University of Waterloo Library is the campus's partner in learning, research and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs, bringing together the knowledge, expertise and resources needed by our diverse campus community. The University was built for change and the Library exemplifies...

  • Client Services Coordinator

    5 months ago

    Waterloo, Canada GHD Full time

    **Organizations don't innovate, people do.** As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good. And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter. Join our team of over 600 data scientists, design...

  • Placement Coordinator

    6 months ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: The Placement Coordinator is responsible for the facilitation and authorization of long stay and short stay admissions to Long-Term Care Homes for applicants from the community, hospitals, other Long-Term Care Homes, out of the Mississauga Halton region and out of province. **What will you do?** - Respond to internal and external...

  • Academic Services Coordinator

    1 month ago

    Waterloo, Ontario, Canada University of Waterloo Full time

    OverviewThe University of Waterloo seeks a highly skilled Academic Services Coordinator to support the new Biomedical Engineering Graduate Program. This role will provide a broad spectrum of responsibilities, including client service, academic integrity, scheduling, support for core functions, data management, and general administrative...

  • Administrative Assistant

    2 weeks ago

    Waterloo, Ontario, Canada Ogilvie Financial Services Inc. Full time

    Administrative Assistant Role DescriptionAt Ogilvie Financial Services Inc., we are seeking an experienced Administrative Assistant to join our team. As a key member of our HR department, you will be responsible for coordinating the activities of the team to ensure they meet the organization’s goals. Your primary focus will be on providing administrative...

  • Academic Service Coordinator

    6 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a...

  • Academic Services Coordinator

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **This Academic Services Coordinator role will specifically support the new Biomedical Engineering Graduate Program.** The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal...

  • Academic Services Coordinator

    14 hours ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a...

  • Research Programs and Services Coordinator

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The University of Waterloo Library is the campus's partner in learning, research and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs, bringing together the knowledge, expertise and resources needed by our diverse campus community. The University was built for change and the Library exemplifies...

  • Policy Services Coordinator

    5 months ago

    Waterloo, Canada Serenia Life Financial Full time

    Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people in their local communities. If this sounds like you, and the opportunity below sounds exciting, we’d like to hear from...

  • Academic Services Coordinator

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview This Academic Services Coordinator role will specifically support the new Biomedical Engineering Graduate Program. The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (., recruitment and admissions, internal...

  • Academic Services Coordinator

    2 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (., recruitment and admissions, internal and external events , special projects, data management, and general administrative duties. The position acts as a...

  • Academic Services Coordinator

    6 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **TERM - 18 Months** The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The...