Account Manager

2 weeks ago


Toronto, Canada Central Station Full time

**Overview**:
We’re Central Station and we’re a different kind of agency with unique skills. For clients looking for branding, innovations, physical experiences or digital marketing - and when it has to be best in class - we’re here for them.

We’re independently owned by four partners from different disciplines. We knew there was a better way of creating the work that is Central to clients today, so we built an agency around it.

We’re 40 people and growing. We have a talented team of designers, developers, strategists, art directors, writers, account managers, project managers, digital marketers and production people.

Our client roster spans a broad range of product categories. Most are Canadian, some are North American, and a handful are Global. Some use us for B2B, some B2C and others, both. Most have been with us for 7-20 years, others we’ve targeted and acquired over the past 2-3 years. Our top clients include IKO, Hudson’s Bay, Nike, KPMG, Arterra Wines, Christian Dior, Humber River Hospital & Foundation, Wajax, Dyson and Canada Goose.

Our recent growth has us looking for a passionate, collaborative and resourceful Account Manager.

**A few details**:
Our office is located at 14 Birch Avenue, in the Summerhill area of downtown Toronto, but we’ve all been working from home/remotely for the past few years due to the pandemic. While it’s safe to return to the office, know that we have a Flexible Work Options Policy that sees our employees benefit from a desirable balance between primarily working from home with some required/available time in the office.

This position is full-time and we’re looking to fill it (with someone great), as soon as possible.

**Job description**:
The Account Manager will report directly to the Account Director. He or she will be joining a small account management team that thrives on delivering results and a group that strives to deliver best in class client service.

The role is essential in building strong client relationships, thinking strategically, growing business and ensuring projects / campaigns are delivered with the utmost quality - on time and on budget. Initially, the Account Manager will be introduced to / work on several key agency accounts including: Arterra Wines, DECIEM, KPMG, and Humber River Hospital / Foundation, along with a few other smaller scale projects that arise on additional clients, throughout the year.

The individual we’re seeking will need to be driven, detail-oriented and be passionate about building brands. In the future, we anticipate that this position will also involve managing a direct report (an Intern or Account Coordinator).

**Key responsibilities**:

- Develop creative briefs [with input from Account Director / Director of Strategy where necessary].
- Develop and grow meaningful relationships with clients by demonstrating a strong sense of responsibility and care for the success of their work.
- Accurately manage budgets and resources on a job-to-job basis.
- Ensure all client work is executed flawlessly and materials are reviewed/approved prior to delivery.
- Provide informed point of views / recommendations on assigned client projects and on the business in general.
- Actively participate in creative development and collaborate effectively with creative teams to ensure the best possible creative gets developed and sold.
- Be proactive with client’s business, anticipating needs and ensuring resources are in place to manage all requests / needs.
- Ensure client service documents [i.e., contact reports, meeting agendas and status report documents] are produced and delivered accurately and on time.
- Proactively stay on top of the competitive landscape (by key client) and provide regular updates to Account Director, creative teams and senior leadership.
- Monitor and report on campaign performance
- Provide input into employee reviews as requested

**Ideal qualifications**:

- 2 - 3 years previous experience working in an advertising agency with a solid foundation in digital and traditional advertising.
- University degree preferably in Marketing, Communications or Commerce
- Understanding of the key roles and responsibilities of Account Management within an agency environment
- Demonstrated ability managing print production, video development, and digital marketing campaigns
- Extremely organized and detail orientated, with proven expertise in juggling multiple projects in a fast-paced environment
- Strong interpersonal/communication skills with a proven ability to collaborate with cross-functional agency peers
- Demonstrated passion and interest in advertising/marketing communications
- Confidence in your own point of view, and a willingness to push for great ideas

**Nice to have qualifications**:

- Experience developing project estimates and forecasting production costs
- Experience working collaboratively on strategic projects, developing brand positionings and brand identities
- Familiarity with website


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