Financial Aid and Awards Information Specialist

1 week ago

Oakville, Canada Sheridan College Full time

**What You’ll Be Doing**
- Providing immediate, accurate, specific advice and guidance to complex issues as related to OSAP policies, regulations, and processes, after analysis of all MCU systems, ONe-key portal and Sheridan’s Student Information System (SIS), and student awards via the Sheridan Awards Management System while keeping abreast of ever-changing OSAP policies;
- Supporting Financial Aid Advisors with the review/processing of numerous OSAP work queues to manage peak period volumes (e.g. OSAP signature pages, full-time/part-time OSAP cost code information, and continuation of interest-free status (CIFS), student profile updates);
- Processing student refunds from Finance in accordance with OSAP policies and recording on SIS and OSAP ONe-key after analysing student’s Sheridan account & OSAP funding. Liaising with the National Student Loan Service Centre (NSLSC) to ensure refunds are posted correctly towards student loan or grant overpayments in accordance with OSAP policies.
- Participating in Sheridan events as Financial Aid & Awards representative (e.g., Open House, New Student Orientation, financial literacy workshops);
- Maintaining retention and archival processes of all campus-specific documentation (i.e.: paper and electronic format), in accordance with MCU policies and procedures as well as Sheridan's established Records and Information Management policy and procedure Other related duties as assigned.

**About You**
- You have excellent **written and verbal communication skills**.
- You use your interpersonal skills to build working relationships and provide excellent **customer service**.
- You enjoy balancing many different tasks and can prioritize multiple projects while staying **organized**.
- You exercise **sound judgement** and your sharp **problem-solving** skills allow you to thrive in a fast paced, front facing role.
- 3-year diploma/degree in the field of public relations, social service, communications, accounting, business or related field, along with 2-years of practical experience in a public relations or customer service role in a busy service environment processing a wide variety of transactions. Equivalency will be considered.
- Demonstrated experience in financial analysis, preparing personal budgets, and discussing financial information with customers.
- Proficiency with Microsoft Office Suite (i.e. Excel, and Word). Experience with PeopleSoft Information System, Ministry on-line Financial Aid system, and previous work in an educational institution will be considered an asset.

**Who We Are**
- For more information, visit: Why Work at Sheridan

**Other Details**

**Faculty/Department**: Office of the Registrar
**Primary Work/Campus Location**: Trafalgar (may be assigned activities at any Sheridan campus)
**Work Categorization**: Hybrid Position | On-site at least 3 days/week
**Reference #**: J1124-1171
**Employee Group**: Support Staff
**Payband**: G
**Hourly Range**: $33.55 - $38.88
**Hours**: 8:00 am - 4:30 pm
**Hours/Week**: 37.5
**Application Deadline**: December 11, 2024

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.
- You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable._

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