Airline Solutions Delivery Project Manager

3 weeks ago

Waterloo, Canada NAVBLUE Full time

FunctionCustomer Fulfillment
- Location- Waterloo, Ontario
- Reference- Contract typePermanent
- Working timeFull Time

Come work for NAVBLUE and join the fascinating digital aviation industry

NAVBLUE, an Airbus Company, is the new generation of digital, sustainable, user-friendly Flight Operations and Air Traffic Management solutions and services for airlines. Navblue offers the agility of a startup with the horsepower of the group Airbus, whose ambition is to pioneer sustainable aerospace for a safe and united world.

We are passionate about pushing the boundaries of what is possible in flight operations and committed to delivering solutions that enable our customers to operate more efficiently, safely, and sustainably. Our global team delivers a reliable and customized user experience to more than 500 customers worldwide.

At NAVBLUE, we are committed to giving our employees the chance to grow and develop their skills. We foster an international, diverse, and safe workplace by promoting an inclusive culture, where everyone is valued and respected. We empower our people to bring in their own perspectives and experiences.

If you are a motivated person, enjoy working in transnational teams, passionate about innovation and the aviation industry, we want to share this journey with you We invite you to join and grow with us

**Job Summary**:
This role will be responsible for planning, directing and coordinating project activities for large, complex flight operations software implementations in collaboration with both internal stakeholders and Navblue customers. The project manager is the main Navblue focal point for customers during the implementation phase that extends from sales handover to solution cutover and transition to customer support. A key focus for this role will be on managing customer satisfaction, customer expectations and ensuring that goals and objectives of projects are accomplished within the prescribed time frame and funding parameters.

This job requires excellent interpersonal skills, problem solving skills as well as enthusiasm for building a privileged relationship with customers. The project manager must also demonstrate the ability to work in a dynamic multi cultural - multi disciplinary environment.

**Responsibilities**:

- Conducts project handover from sales ensuring that the project Scope of Work and contractual agreements are well framed and understood. Identify and socialize project risks in case of doubts.
- Develops project plans specifying project deliverables, scheduling, milestones, identification and management of risks, contingency plans and allotment of resources; review with Senior Management as required
- Prepares and leads on-site or remote Kick-Off meetings with customers and relevant internal stakeholders
- Establishes and maintains good communications with Product Management, the customer and internal staff on project issues and concerns including managing customer expectations on requests for changes to project deliverables.
- Ensures that project activities are appropriately tracked and recorded
- Liaises with NAVBLUE sales in case of Scope of Work deviations requiring change requests
- Protects the product and development teams from scope creep
- Creates ,maintains and records project activities for both internal and external customers
- Schedules and facilitates customer and project team meetings
- Identifies and reports project changes that affect budget and / or timeline
- Anticipates and devises solutions to problems that may arise in project execution
- Properly notifies Management of any pending or current escalations relating to the project that could impact the success of the project
- Monitors quality of project deliverables Organizes proper hand-over to customer support (user manuals & product documentation, scheduling training, hand-over to Account Management, orientation with NAVBLUE’s customer support infrastructure)
- May include management of third party vendors
- Co-ordination and communication with customers and internal stakeholders in multiple countries and across multiple time zones

**Knowledge, Skills, Demonstrated Capabilities & Competencies**:

- Ability to maintain strong customer relationships in challenging environments
- Superior communication and interpersonal skills
- Strong problem solving, facilitation and organization skills
- Understand the business value offered by Navblue products
- Able to travel to global customer sites as required

**Education**:

- Successful completion of University degree in Aviation Industry, Computer Science, Business Administration, or equivalent work experience
- Project Management Professional credentials from accredited Project Management Institute, or equivalent work experience

**Experience**:

- Extensive Project Management and Implementation experience in a software technology environment, with projects of varying scope and size
- Prior experience in commercial airline flight operations

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