Seasonal Front Desk Clerk

3 days ago


Gananoque, Canada Travelodge Gananoque Full time

Seasonal Front Desk Clerk for the Travelodge to join our team
- Provide excellent customer services at all times and ensure customer satisfaction.
- Greets and welcome guests in a friendly and professional manner.
- Provide information regarding rooms and make room assignment according to customer requests.
- Perform check-in and check-out of guests.
- Make room reservations, cancellations, confirmations and registrations based on guest requests.
- Answer hotel switchboard and handle mails, messages, faxes and wake-up calls accurately.
- Report Manager immediately about any unusual events, accidents and security issues.
- Post charges to room and receive card and cash payments.
- Prepare reports for Manager regarding check-ins, check-outs, housekeeping, and other guest services at the end of shift.
- Adhere to department policies and procedures.
- Answer guest inquiries and address guest needs timely.
- Handle guest complaints and problems promptly.
- Maintain the facility clean, safe and organized.
- Maintain up-to-date knowledge about hotel services, promotions, and features.
- Count bank at the beginning and end of shifts and keep bank secure.
- Review and execute the daily duties assigned by Manager.
- Applicants must be available to work a flexible shift schedule that will include weekdays, weekends, mornings, afternoons and holidays

**How to Apply



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