Customer Service Team Leader
1 week ago
Customer Service Team leader
**Role**
As a Customer Service Team Leader, we will call on your strengths as a motivator to coordinate and prioritize the activities of expert advisors and collection agents.
Your goal? Support and coach advisors to deliver an outstanding client experience, achieve intended results, and ensure a lively and positive work environment.
**Responsibilities**
- Motivate and lead the advisors of his team;
- Develop strategies and coaching to achieve team results;
- Communicate and measure performance objectives (KPI) while maintaining a positive work environment;
- Participate in the development of advisors (coaching, advisory role, training, etc.);
- Ensure the quality of the work and customer service of advisors (listening to calls, evaluations, etc.);
- Resolve work-related operational issues;
- Propose efficent working methods and actively participate in team meetings;
- Perform all other tasks related to resource development, support for operations and the achievement of set objectives;
**Ideal requirements**
- Hold a college diploma or an equivalent combination of education and experience;
- Have 3 years of relevant experience in team management;
- Be dynamic, ability to listen and ease to gather;
- Motivated by the achievement of results, has an analytical sense and an ability to prioritize;
- Professionalism, adapts to situations and demonstrates diligence;
- Collaborates and works naturally in a team
- Bilingualism;
- Very good knowledge of the Microsoft Office suite;
- Be available according to operational needs;
**Here we take care of our heroes by offering them**:
- a competitive salary
- a group insurance program (complementary health, medication, dental, life and vision, etc.)
- Post-pandemic hybrid teleworking
- a group RRSP
- free covered parking
- a corporate discount on annual gym membership
- vacation and compensatory leave
- a wellness program
- an employee referral program
- team activities
- a casual outfit
At HydroSolution, everyone's work is a source of inspiration and pride. The sum of our efforts makes it possible to offer peace of mind to Quebecers and to participate in their well-being. It's true that we don't save livesbut we survive the bad days This is why we consider our employees to be the everyday heroes of thousands of Quebecers who are looking for a turnkey solution for their water heater. Together, we are the leaders in the sale and rental of water heaters.
Do you think you have the profile to join a big family made up of everyday heroes? Read this job posting carefully. It could change your life too
**Wanted Superpowers**
1. Easily adapt to different situations or unforeseen events
2. Be open to change
3. Know how to work in a team (and not go it alone)
4. Serve every customer fairly
5. Be diligent.
Type d'emploi : Temps plein
Avantages:
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Événements d'Entreprise
- Horaires flexibles
- Programme d'Aide aux Employés
- Programmes de Bien-être
- REER Collectif
- Tenue Décontractée
- Travail à domicile
Horaires de travail:
- Quart de jour
Types de paie supplémentaire:
- Primes
Expérience:
- Gestion du personnel: 2 ans (Souhaité)
- Service à la clientèle: 2 ans (Souhaité)
Langue:
- Français (Obligatoire)
-
Team Member, Customer Service
7 months ago
Anjou, Canada Réno-Dépôt Full timeBy joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...
-
Customer Service Representative
7 months ago
Anjou, Canada Mitten Building Products Full time**Who We Are** Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between...
-
Customer Service Representative
7 months ago
Anjou, Canada Hydro Solution Full timeThe Hydro Solution family is growing! Come join a growing organization that is committed to customer satisfaction and the well-being of its employees. **Role** As an Expert Customer Service Advisor, we will call on your advisory strengths to respond to customers, according to their water heater needs. Your goal? Guarantee a remarkable customer experience...
-
Customer Service Representative
6 months ago
Anjou, Canada Hydro Solution Full timeThe Hydro Solution family is growing! Come join a growing organization that is committed to customer satisfaction and the well-being of its employees. **Role** As an Expert Customer Service Advisor, we will call on your advisory strengths to respond to customers, according to their water heater needs. Your goal? Guarantee a remarkable customer experience...
-
Fashion Sales Leader
4 weeks ago
Anjou, Quebec, Canada Levi's Full timeSales Stylist Job OpportunityWe are seeking a motivated and customer-focused individual to join our sales team as a Sales Stylist/Team Leader Stylist at Levi's.
-
Site Leader, Anjou
7 months ago
Anjou, Canada GoBolt Full time**_ENGLISH VERSION, FRENCH TO FOLLOW_** At GoBolt, we provide a technology-driven, customer-centric, and sustainable approach to e-commerce and last-mile logistics for businesses of all sizes - from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way. We're...
-
Retail Sales Team Lead
4 weeks ago
Anjou, Canada Levi's Full timeSales Stylist/Team Leader Job OpportunityAre you a motivated individual looking for a challenging role in retail? We are seeking an experienced Sales Stylist or Team Leader to join our team at Levi's.About the RoleThis is an exciting opportunity to lead and guide a team towards achieving daily objectives and sales standards. As a Sales Stylist or Team...
-
Customer Service Representative
3 weeks ago
Anjou, Canada Binatek Inc Full timeChez Binatek, nous nous engageons à offrir un service et un support exceptionnels à nos clients. Nous recherchons un Représentant du Support Client motivé et fiable pour rejoindre notre équipe. Dans ce rôle, vous serez un membre clé de notre service client, garantissant que nos clients vivent une expérience fluide avec nos produits et...
-
Customer Service Representative
4 months ago
Anjou, Canada Réno-Dépôt Full timeBy joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...
-
Customer Service Representative
7 months ago
Anjou, Canada Mitten Building Products Full time**Summary** This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. **Job Duties** -...
-
Plumbing Customer Service
9 months ago
Anjou, Canada Dusco Doors Full timeResponsibilities: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Upsell products and services to customers when appropriate - Perform data entry and maintain accurate customer records - Analyze customer needs and recommend...
-
Anjou, Canada belairdirect Full timeFrom coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...
-
Cashier/customer Service
5 months ago
Anjou, Canada Marché Bachir Inc. Full timeCashier in a little neighborhood grocerie store opened 8 am to 9 pm everyday, which offers both deliveries and in person customer service. Experience: - Some experience in customer service. - Some experience in grocerie stores, exemple : knowing Cigarettes, how to use the Lotto Quebec machine, etc. - No minimum education required, must speak fluent french...
-
Customer Service Representative
6 months ago
Anjou, Canada The Brick Full timeEst-ce un emploi pour vous?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination...
-
Bilingual Customer Service Representative
4 months ago
Anjou, Canada WM Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The WM CSR will handle a number of escalated contacts. The ability to consistently provide an...
-
Bilingual Sales and Customer Service Agent in Anjou
7 months ago
Anjou, Canada belairdirect Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Plumbing Customer Service Representative
4 months ago
Anjou, Canada Dusco Group Full time**Overview**: **Key Responsibilities**: - Accurately enter customer orders into the system, ensuring all details are correct and complete. - Assist customers with product selection, pricing, and order status updates. - Maintain and update customer records in the database. - Provide support with billing inquiries and resolve any discrepancies. - Work closely...
-
Operations Customer Service Representative
4 months ago
Anjou, Canada Intelcom Full timeRide the next mile with us! - Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...
-
Customer Service Representative
7 days ago
Anjou, Canada Intact Full timeFrom coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...
-
Operations Customer Service Representative
7 months ago
Anjou, Canada Intelcom Full timeRide the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...