Service Desk Analyst

4 months ago

Toronto, Canada humm Full time

**We Dream. We Design. We Deliver.**

**hummgroup (ASX-HUM)** is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

**What’s so exciting about this role?**

**hummgroup** is an international Fintech, focused on innovation and growth. Our IT Service Desk is critical for enabling our organisation to achieve We have two fantastic opportunities for a Service Desk Analyst to join our Sydney office providing Technology Support to over 1000 staff across Australia, New Zealand, Canada, Philippines, and Ireland.

As a member of the team, you will provide technical support to users focused on delivering outstanding customer service. This is a pivotal role, seen as the front-line support to solve technical problems and provide support for all assigned areas.

**What does an average day look like?**
- Work on assigned Service Tickets in line with associated SLA’s
- Monitor & manage priority alerts and notifications and respond accordingly through service tickets.
- Ensure ticket entries are clear and concise.
- Provide unsurpassed Support, including but not limited to solving issues such as;
- Problems with usernames and passwords
- Verification of hardware and software setup
- Installation, reinstallation & uninstallation issues
- Ensure all your time daily is recorded in tickets and prompt submission of weekly time sheets.
- Establish a trusted working relationship with your peers throughout the company.
- Provide afterhours support when is required.
- Achieve & maintain Technical Certifications on products/solutions as outlined by Humm Group Management in line with company focus.

**Who will thrive in this role?**

At **hummgroup** we know what drives our customers and makes them tick and so will you. You will be focused on relationships and is flexible, motivated, enthusiastic, driven and passionate about customers, and who can operate in a fast paced and dynamic environment with excellent multi-tasking and a focus on delivering outcomes.

W**e’re looking for someone who **must have**:

- Practical experience of at least 1-3 years in the below technologies:

- Operating Systems (Windows 10, Mac OS & Windows Server)
- Knowledge of virtualization, administration level
- Strong understanding of troubleshooting Windows server and Windows domain environments
- Networking/infrastructure skills (TCP/IP, DNS, DHCP
- Hyper-V or VMWare
- Cloud experience with AWS or Azure
- Active Directory administration
- New user deployment via Intune
- Ability to communicate clearly, concisely, and effectively both verbally and in writing including technical concepts to a non-technical audience
- Possess sound problem-solving abilities
- Ability to set and meet deadlines and determine priorities
- User focused and self-motivated.

**Working at hummgroup**

Our IT Service Desk is awesome Even though we are geographically dispersed, we engage and collaborate, are always learning and know how to have fun whilst enabling the organisation.

hummgroup is in growth mode, and with that comes the unique opportunity to truly own and build your career journey with us.

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