Service Desk Analyst

4 weeks ago


Toronto, Ontario, Canada Harry Rosen Full time
Job Title: Service Desk Analyst

Harry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada. We are seeking a highly skilled and motivated Service Desk Analyst to join our team.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, and in-person
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of technical issues and resolutions
  • Participate in ongoing training and professional development to stay up-to-date on the latest technologies and trends
Requirements:
  • Minimum 2 years of experience in a customer service or technical support role
  • Strong technical skills and knowledge of Microsoft operating systems and Office Suite
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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