Valet

2 months ago

Vancouver, Canada Wedgewood Hotel & Spa Full time

**Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property**

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award winning “Bacchus” fine dining restaurant.

**Are you ready to take the next step in your hospitality career?**

We are currently looking for an experienced Valet eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:

- TripAdvisor 2024 Travelers’ Choice Best of the Best - #1 Hotel in Canada & #1 Luxury Hotel in Canada
- Michelin Guide Recommended Restaurant 2023 - Bacchus Restaurant & Lounge
- Condé Nast Traveller Readers Choice Awards - 10 Best Hotel in Canada 2023
- **Must be available on weekends. **_

Given the nature of the Wedgewood Hotel as a unique, boutique style property, a Valet must be a multi-functional individual who is driven to always exceed our guests’ expectations.

The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur. Decision-making and problem solving skills are necessary with an attention to detail.

Specific Duties and/or Job Responsibilities:

- Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times.
- Upon guest arrivals, open car doors for guests and unload all luggages to be delivered to the guest room after desk check-in; upon completion of check-in, escort guests with luggage to their assigned room ensuring a smooth transition from start to finish.
- While safely operating a variety of vehicles, valet guest automobiles with care for stowing or removing valuable items visible in the interior of the auto, also conducting a visual inspection of the vehicles exterior itself for any damage noted and placing an appropriately completed valet tag within.
- Promote the property in your interactions and possess a sound knowledge of the surrounding area and activities.
- Maintain a good working relationship and communication amongst all colleagues and/or departments.
- Keeping yourself aware of procedural and/or policy changes by reviewing any memos prepared and circulated by the GM, FOM or AFOM.
- Handling any cash settlements for valet or other services whilst rectifying any/all outages and/or shortages before the conclusion of your shift.
- Keep the lobby, the front of the hotel and public areas clean and clear of clutter and/or debris; report any significant deficiencies to either the Housekeeping or Maintenance Departments.
- Addressing and resolving guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so.
- Monitor & expedite deliveries of guest items to rooms in a timely fashion.
- Upon departures, assist guests with luggage as required, confirm transportation and load vehicle with luggage confirming that all pieces are present and accounted for.
- Must have a valid driver’s license and be able to drive both automatic and standard vehicles.

**Job Types**: Full-time, Permanent

Pay: From $17.40 per hour

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Company events
- Discounted or free food

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
- Weekends only

**Experience**:

- Valet: 1 year (required)
- Hotel: 1 year (preferred)
- Driving: 3 years (required)

Licence/Certification:

- Class 5 Driver's License (required)

Work Location: In person

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