Customer Support Specialist

2 months ago

Toronto, Canada Admiral Markets Full time

Admirals is expanding and looking for a new hero to join our global team. **Customer Support Specialist (English with IIROC)** - we know you are out there

**Who we are?**

Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 400 professionals located in 18 offices worldwide, making us a truly global organization.

**Why you should become an Admiral?**
- **Equality and professional development** - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers.
- **Global support to the team** - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges.
- **Our values** - we value creativity, innovation, and the power of teamwork that we all bring to the table.

**Your daily activities as a Customer Support Specialist (English with IIROC)** will be**:

- Checking website content.
- Content translations.
- Request documents from the clients.
- Resolve tasks from the Compliance department.
- Retention.
- Cross-sell.
- Upsell.

**You are best for this role if you**:

- Willingness to work with clients
- Have excellent grammar and speaking English skills;
- PC and MS Office knowledge;
- IIROC with passed exams:

- Derivatives Fundamentals and Options Licensing Course (DFOL).
- Derivatives Fundamentals Course (DFC).
- Conduct and Practices Handbook Course (CPH®).
- Strong interpersonal skills;
- Stress resistance;
- Responsibility;
- Focus on results.

**Helpful, but not required**:

- Experience in the field of forex or financial education.

**We are glad to offer**:

- Period of study, which is paid by the company, after which you will feel confident in your job.
- Competitive salary, internal bonuses, and other location-specific benefits.
- Personal and professional development - paid external training, professional literature, and e-courses
- Global team - working with a motivated and talented international team.
- Meaningful and impactful work - Admirals is a regulated global financial company and among the 20 biggest brokers in the world.

**We'll be happy to see you in our team

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