Current jobs related to Customer Support Specialist - Greater Toronto Area - AutoTrader.ca

  • Customer Support Specialist

    4 months ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with autoTrader. This role also serves as the internal primary point of contact between the customer and the autoTrader for specific customer related issues. The role may provide, or act as liaison for other staff...

  • IT Support Specialist

    4 weeks ago

    Greater Toronto Area, Canada Humber River Health Full time

    Humber River Health is seeking a dedicated and skilled IT Support Specialist to join our dynamic Information Systems & Telecommunications team. As a vital member of our IT support infrastructure, you will be the first point of contact for staff, physicians, and volunteers seeking technical assistance. You will play a crucial role in ensuring smooth...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    At Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...

  • Customer Support Specialist

    4 months ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Customer Success Specialist

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...

  • Medical Support Specialist

    7 days ago

    Greater Toronto Area, Canada Humber River Health Full time

    Medical Support Specialist OpportunityHumber River Health is seeking a skilled Medical Support Specialist to join our Medical Day Care and Thrombosis Clinics team.Key Responsibilities:Provide clerical support, including processing referrals, making courtesy reminder calls, and maintaining patient records.Deliver exceptional customer service, scheduling...

  • Medical Support Specialist

    7 days ago

    Greater Toronto Area, Canada Humber River Health Full time

    Medical Support Specialist OpportunityHumber River Health is seeking a skilled Medical Support Specialist to join our Medical Day Care and Thrombosis Clinics team.Key Responsibilities:Provide clerical support, including processing referrals, making courtesy reminder calls, and maintaining patient records.Deliver exceptional customer service, scheduling...

  • IT Support Specialist

    2 weeks ago

    Greater Toronto Area, Canada OnX Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at OnX. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesAct as the primary point of contact for clients regarding all technical support inquiriesDiagnose, assess, and resolve client...

  • IT Support Specialist

    2 weeks ago

    Greater Toronto Area, Canada OnX Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at OnX. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesAct as the primary point of contact for clients regarding all technical support inquiriesDiagnose, assess, and resolve client...

  • Technical Support Specialist

    2 weeks ago

    Greater Toronto Area, Canada OnX Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at OnX. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Technical Support: Provide technical support to clients via phone, email, and...

  • Technical Support Specialist

    2 weeks ago

    Greater Toronto Area, Canada OnX Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at OnX. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Technical Support: Provide technical support to clients via phone, email, and...

  • Customer Support Specialist

    4 months ago

    Toronto, Canada Emson Creative Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Program Support and Technical Specialist

    3 months ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Program Support and Technical Specialist

    4 months ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Customer Support Specialist

    3 days ago

    Toronto, Ontario, Canada Miovision Full time

    Job Title: Customer Support SpecialistMiovision is a leading provider of innovative solutions for traffic management and data analysis. We are seeking a highly skilled and motivated Customer Support Specialist to join our team.Job SummaryThe Customer Support Specialist will be responsible for providing exceptional technical support to our customers, ensuring...

  • Customer Support Specialist

    3 days ago

    Toronto, Ontario, Canada Miovision Full time

    Job Title: Customer Support SpecialistMiovision is a leading provider of innovative solutions for traffic management and data analysis. We are seeking a highly skilled and motivated Customer Support Specialist to join our team.Job SummaryThe Customer Support Specialist will be responsible for providing exceptional technical support to our customers, ensuring...

  • Inside Sales Support Specialist

    4 months ago

    Greater Toronto Area, Canada Impressive Floors Full time

    Are you a sales professional with a knack for the flooring industry? We're seeking a dynamic Inside Sales Support Specialist to join our team and drive success in the world of flooring sales. If you thrive in a fast-paced environment, excel at building relationships, and have a passion for delivering top-notch customer service, we want to hear from...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Customer Onboarding

    3 months ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    **Customer Onboarding & Training Specialist** As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

Customer Support Specialist

4 months ago

Greater Toronto Area, Canada AutoTrader.ca Full time

The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with autoTrader. This role also serves as the internal primary point of contact between the customer and the autoTrader for specific customer related issues. The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning and making recommendations for the customer's account, including preparing sales presentations and monthly reports for customers. Reviewing analytics regarding activity and ROI and providing account guidance to the client is also expected. The Customer Support Specialist will also work very closely with other roles within the business including the Outside / Inside Account Managers, Account Directors, Online Sales Consultants and also Sales Management within the sales organization regarding customer accounts. Building strong customer relationships is absolutely key to the success of the role.

***

**What you’ll do**

***
- This role is expected to investigate concerns and inquiries.
- Asking the right questions of clients and cross functional teams to determine best course of action for resolution to clients concerns or issues raised.
- Communicating resolution in a timely manner is critical to the success of this role. This role is also expected to troubleshoot issues brought to their attention re: client's accounts.
- Also, managing outbound communication with clients that may be flagged for DNS (Do Not Sell) or to provide follow up answers to questions or concerns raised by the clients. Providing a strong level of customer service and building a level of trust with the client is critical.
- Understand the value proposition of autoTRADER products to be able to support customer decision-making.
- Coordinate & liaise with cross-functional departments to resolve issues technical in nature or related to billing or related to order fulfillment (print, priority placement, creative).
- This role will be working closely with Sales, Finance, Production and Dealer Services. Will escalate issues to the Manager of Customer Services or to cross functional departments as necessary.
- Prepare and run reports and presentations (ie. Monthly reviews, Sales Proposals, Performance, Tickets, Status, etc) both internally within the organization and/or for the clients purposes.
- Reports can be analyzed and recommendations may be made to the Sales team regarding customer accounts.
- May flag issues re: optimization.
- Take ownership of the accuracy of the clients account information in autoTrader CRM system. Including package information, capture information, contacts, rates etc.

***

**What you bring to the table**

***
- Must be very detailed oriented and very customer focused.
- Must be organized and able to manage clients expectations.
- Must be self motivated and work individually and as a team.
- Must have a sense of urgency to resolve and investigate issues.
- Have a small flair for sales to assist appropriate upselling.

***

**Must have**

***
- College diploma.
- Solid verbal/written communication skills.
- MS Office experience - specifically Excel is essential.
- Previous customer service experience.
- Strong customer service skills.
- Strong analytical skills.
- Technical skills.

***

**What’s in it for you**
- We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

**Fitness and wellness**
- We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

**Benefits from Day 1**
- Gym discounts
- Local in-office free gyms
- Employee and Family Assistance program
- Weekly virtual wellness events
- In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
- Conferences & training budget
- Regular internal training programs

**Financial planning**
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

**Competitive salary**
- Annual bonus structure
- 3% CPP matching